Client Support

New Era Technology is standing by to help you. Access support via one of the methods below.

Support

Submit a Ticket

If you are experiencing an outage, please call the New Era NOC immediately.

 Service Portals

Please select a portal from the dropdown menu.

Remote Support

Click the button below to begin your session.

NEW ERA ANYWHERE

Charleston Client Support

If you are a Charleston Client (formerly ATS), please access the customer support portal here.

Please call 1-304-757-6542 and chose option 2 for technical support.

Chicago Client Support

If you are a Chicago Client (formerly FlexManage), please submit your ticket here.

If you are experiencing an outage, please call 1-800-366-1274 immediately.

Cromwell Client Support

If you are a Cromwell Client (formerly Telserv), please submit your ticket here.

If you are experiencing an outage, please call 1-866-483-5737 immediately.

Toledo Client Support

If you are a Toledo Client (formerly Meyer Hill Lynch), please submit your ticket here.

If you are experiencing an outage, please call 1-419-720-4242 immediately.