Collaboration & Unified Communications

Collaboration & Unified Communications

New Era provides communication solutions that streamline and integrate a vast array of collaboration and UC technologies, including audio-visual technology, telephony, audio conferencing, web conferencing, video conferencing, unified messaging, instant messaging, digital signage and more.

  • Achieve better communication between all levels of an organization
  • Improve clarity and collaboration by delivering more personalized communications
  • Save time, drive productivity, and increase interaction and engagement
  • Improve responsiveness and teamwork by facilitating faster access to experts and information

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Achieve Business Outcomes with New Era Collaboration and Unified Communications Solutions.

Contact Center

Achieve long-term, positive engagement with customers through an omnichannel contact center that allows your agents to interact with customers over several communication channels. Seamlessly connect communication touch points like voice, email, and text to arm your agents with the information they need to deliver a truly personalized customer service experience.

Messaging & Presence

Improve productivity and deliver real-time presence information to keep users engaged and collaborating more effectively. New Era offers secure and reliable messaging and presence solutions that provide your users the mobility to stay connected with contacts inside and outside of your organization through instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and more.

Large Venue / Pro Audio

New Era provides integrated communications solutions to support large venue projects. Our expertise in this area includes large entertainment and sports venues, auditoriums, and gymnasiums — any venue in which audio, audio-video, security (including fire alarms and CCTV), mass communications, and paging are needed. Our solutions are designed to immerse visitors in the ultimate user experience.

Healthcare Communications

Improve communications, workflow and staff efficiencies with solutions such as nurse/patient communications, staff, asset, and patient tracking technologies. New Era can provide a variety of technologies and services that enhance patient care experiences.

Video Walls & Digital Signage

New Era can help you create beautiful, engaging video wall and digital signage solutions that showcase your message and engage your audience in a direct and impactful way. Create customized information systems, designed to entertain, guide, or inform visitors. Paired with New Era’s digital signage service you can streamline the presentation of a diverse collection of video formats.

Voice & Video Communication

New Era offers a suite of collaboration tools that includes high definition video conferencing and supports a variety of communication and collaboration goals. Our services enable organizations to meet via video conferencing and even interaction through telepresence technologies.

Mobility Solutions / BYOD

Improve efficiency and reduce IT costs with Mobile Device Management (MDM) and BYOD solutions. Control user access to applications and services through mobile management policies to keep your organization secure and users focused. With New Era’s MDM and mobile device solution, you can manage your devices and policies all from one central console.

Partner with New Era Technology

We deliver solutions that are rooted in collaboration and innovation to provide creative solutions using the best technologies for our customers.

  • Diverse portfolio of technology projects with intricate designs and system integration across varied industries
  • 120+ engineers and technicians certified by leading technology manufacturers and professional industry organizations, including Cisco, Extreme Networks, AVIXA, Hewlett-Packard Aruba, Avaya, and many others
  • Over 25 years of experience in the planning, design and implementation of complex solutions
  • Access to our highly experienced support team and our 24/7 Network Operations Center

Complementary Solutions

Cloud

Managed Services

Resources

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Video Conference IT Service

New Era developed the Video Conferencing IT Service (VCITS) to enhance VC and AV experiences, by making the best use of solution features with the right end-user and technical support. Download this solution brief to learn more.

Meet with an Expert

Our team of experts will engage with you to develop a strategy that turns your goals and objectives into reality by crafting a solution that is right for your organization.

Our Partners

Cisco
Poly
Extreme
Samsung
Aruba Networks
Axis Communications
Christie
Fortinet
Genetec
Crestron
Zoom
Avigilon
Avaya Edge
Hillrom
Harman
Milestone
Legrand
Lenel
Palo Alto
Shure