Viscount Primary School – Continuous improvement

Viscount Primary School engaged New Era Technology as part of a deliberate shift away from reactive IT management toward a more structured, sustainable, and education-aligned technology strategy. At the time, the school’s digital environment had evolved organically over many years, resulting in a mix of ageing infrastructure, inconsistent performance, and increasing pressure on internal staff to keep systems operational.

Rather than continuing with a break-fix model or relying on short-term fixes, the school sought a long-term partner capable of taking ownership of its technology environment and guiding continuous improvement across both infrastructure and classroom technology.

Before working with New Era Technology, Viscount Primary School was operating in an environment where technology had become increasingly difficult to manage, both technically and strategically.

The core challenges were not just technical faults, but systemic issues that impacted teaching time, staff workload, and long-term planning.

• Technology issues were typically addressed only after they occurred
• Classroom disruptions were frequent and difficult to predict
• Staff had limited ability to rely on consistent system performance
• Internal resources were stretched responding to day-to-day issues rather than planning improvements

This reactive approach meant IT was viewed as a constant source of interruption rather than a stable enabler of learning.

New Era Technology delivered a multi-facet IT improvement framework designed to address infrastructure gaps and support long-term growth:

• Upgraded classroom devices and network infrastructure with reliable, modern hardware
• Moved from reactive break-fix support to proactive managed IT services
• Implemented regular technology reviews to plan upgrades and avoid unexpected downtime
• Provided strategic planning to align technology decisions with educational goals
• Offered ongoing support accessible to staff for faster issue resolution

Many of the projects first mooted in the Development Plan have been successfully implemented. There were virtually no disruption during the transition as New Era did all the work behind the scenes.

Similar results were achieved by adding advanced AV capabilities at the school hall. 

Improved resiliency

Along with the rest of New Zealand, the Covid 19 disruption severely tested Viscount Primary School’s resiliency. But haven had the support and expertise needed from New Era to migrate their data to Google Docs, teachers and staff had full access to all of the digital resources they needed even though the school itself sat empty.

New Era’s Help Desk also stepped up and offered one-on-one telephone support for those who needed it.