Managed Services

Increase the overall efficiency of your IT department and maintain a stable and reliable network environment with Managed Services. You’ll gain access to experienced support technicians and engineers when you need them—for a fraction of the price it would cost to expand your team.

  • Full management and monitoring of all or part of your IT and AV infrastructure with our 24-7 network operations center
  • A range of service level agreements (SLAs) that enable you to select an option that best fits your needs
  • Customized alerts that are triggered by incidents and can include live-agent telephone calls, SMS or email
  • Custom reports with a drag-and-drop report builder and full access real-time and historical data
  • Insight into network performance with full administrative access to our state-of-the-art network monitoring solution

Learn more about New Era’s Managed Services by exploring the resources on this page.

Managed Services
Managed IT Network Services

Managed IT Network

Improve the efficiency and performance of your network technology infrastructure with managed services. Three service level agreements allow you to select the breadth of service and the level of support you require. Learn More.

Managed AV Network Services

Managed AV Network

Ensure your audio-visual systems are always on with 24/7 monitoring through our Managed AV Network Services. Choose from three service agreement options to access the level of support you require. Learn More.

Staffing Solutions

Staffing Solutions

Enhance your IT team’s skill sets with staffing solutions. Choose from a wide range of solutions—from full and part-time onsite staff to dedicated access to our highly qualified team of technology professionals. Learn More.

Value Added Services

Value Added Services

Get the advice and guidance you need with additional managed services, including system reviews, issue or improvement identification, and strategic plan development to improve your technology infrastructure. Learn More.

Making Video a Part of the UC Equation

Making Video a Part of the UC Equation

This white paper explores the value of UC and video as an integrated service in the context of the current state of business, highlighting the key barriers to video adoption, and underscoring the importance of making video a part of the UC equation. Read More.
Matching Technology to Curriculum

Matching Technology to Curriculum

When Moravian College added new course curriculum, they needed to expand and remodel their Sports Medicine and Rehabilitation Center. This allowed the college to equip each unique teaching room with technology designed to support the new curriculum. Read their story.
Managed Services—Time to Make the Change

Managed Services—Time to Change

AV system management can be overwhelming and complicated. Your in-house IT department may lack the expertise to handle all parts included in an AV system. Working with a managed service provider (MSP) ensures your AV systems are run efficiently and effectively. Read the blog

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and Reduce Costs?

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Customer Service

Why Work with New Era

Managed services offer the opportunity to improve the efficiency, reliability and scalability of your network infrastructure. New Era has a long history of working with customers to successfully deliver managed services around the world.

  • Over 15 years of experience delivering managed services
  • Approximately 500 managed services customers around the world
  • Network Operating Centers located in the United States and internationally to support the specific needs of customers
  • Audio-visual Network Operating Center located in the United States and supporting customers globally
  • Highly-skilled and experienced team of managed services professionals located in the United States and international locations

To discuss New Era Managed Service Solutions, request a free consultation.

Solutions That Support IT Teams

Collaboration

Collaboration


Security

Security


Data Networking

Data Networking


 

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