Blog

Industry news and insight from the New Era Technology team

Importance of Intelligent Virtual Agents in Contact Centers
The COVID-19 pandemic introduced changes in the way organizations do business. The remote experience most companies have...
New Era Technology
Your Physical Security Checklist: 7 Must-Haves for Every Business Facility
Most security discussions focus on cybersecurity, from ransomware to zero-day threats. However, many organizations are d...
Jackie Edwards, Global Marketing Director
New Era’s VNOC Services: Always-On, Always-Ready 24/7
You are sitting at your desk, feeling stressed trying to accommodate a remote work environment during the middle of a pa...
Paul Schneider, VP of Operations - PA
To Cloud, or Not to Cloud? Hard Questions for Contact Center
Within the past six months, there has been a common concern amongst CIO’s. This concern includes posing the question, ...
New Era Technology
Cell Signal Boosters for Workplace Productivity & Life Safety
Do cell signal boosters work? Poor cell signal can be a major safety concern for environments such as offices, public ho...
Joe Schlichte, National Director of Infrastructure Services
Multi-Factor Authentication: Zero-Trust Security for Organizations
Multifactor Authentication (MFA) is an IT-based security solution that administers additional or multiple layers of user...
Joe Gillis, VP of Sales, GVC