Better Support for Collaboration Users
Intelligent Assist empowers your UC users with the power to solve UC issues quickly.
The Intelligent Assist AV Help Desk allows collaboration users easy access to resources and live support agents to resolve their UC issues. This service reduces the burden on IT teams by putting the power in the users’ hands or accessing New Era’s AV 24/7 help desk team.
New Era’s Intelligent Assist is a patented ‘print-and-place’ solution that allows you to create and deploy thousands of unique QR/NFC/Web Links that can be placed in any space or on any object. Your users scan the QR code with a mobile device directing them to a portal that provides specific information and support.
Intelligent Assist Gives You an Instant AV Help Desk
Increase User Satisfaction
UC issues will be resolved quickly increasing adoption and satisfaction.
Increase business efficiencies
Simplified self-service and reduced on-site IT support requirements.