Better Support for Collaboration Users
Intelligent Assist empowers your UC users with the power to solve UC issues quickly.
The Intelligent Assist AV Help Desk allows collaboration users easy access to resources and live support agents to resolve their UC issues. This service reduces the burden on IT teams by putting the power in the users’ hands or accessing New Era’s AV 24/7 help desk team.
New Era’s Intelligent Assist is a patented ‘print-and-place’ solution that allows you to create and deploy thousands of unique QR/NFC/Web Links that can be placed in any space or on any object. Your users scan the QR code with a mobile device directing them to a portal that provides specific information and support.
Intelligent Assist Gives You an Instant AV Help Desk
Reduce IT Burden
Intelligent Assist frees your internal IT team to work on strategic projects.
Increase User Satisfaction
UC issues will be resolved quickly increasing adoption and satisfaction.
Increase business efficiencies
Simplified self-service and reduced on-site IT support requirements.
Managing Video Collaboration Doesn’t Need to be Challenging
New Era’s team can work alongside your IT staff to develop a perfect AV Help Desk for your needs.
Resources
Five Reasons Virtual & Hybrid Collaboration Improves Productivity
Virtual Reality is becoming part of the design process, education experience, and hiring events, conferences, and
AV over IP: Support Your AV Technology on One Network
Audio Visual solutions are a critical part of the collaboration experience as we ensure we can see and hear the information…
New Era and Microsoft Teams
We offer complete end-to-end management for your entire Microsoft Teams Video Collaboration Environment. Explore our suite of Microsoft Teams solutions.
