Need a Better Way to Manage Your AV Help Desk?

Intelligent Assist gives meeting space users instant UC support through a QR code. Your users scan the QR code with a mobile device directing them to a portal that provides specific room information and support. If the user is unable to resolve their UC issues, they can be connected to a New Era AV expert. The user resolves their UC conflict quickly without putting extra burden on your IT teams. Everyone wins.

  • Increased Customer Satisfaction with Fast Resolution
  • Reduce your IT Teams Workload
  • Reduce IT Support Costs

Experience the Instant AV Help Desk!

Discover an easy way to manage your meeting rooms with Intelligent Assist. Complete the below form to be connected to an AV expert. 

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Better Support for Collaboration Users

Intelligent Assist empowers your UC users with the power to solve UC issues quickly.

The Intelligent Assist AV Help Desk allows collaboration users easy access to resources and live support agents to resolve their UC issues. This service reduces the burden on IT teams by putting the power in the users’ hands or accessing New Era’s AV 24/7 help desk team.

New Era’s Intelligent Assist is a patented ‘print-and-place’ solution that allows you to create and deploy thousands of unique QR/NFC/Web Links that can be placed in any space or on any object. Your users scan the QR code with a mobile device directing them to a portal that provides specific information and support.

Intelligent Assist Gives You an Instant AV Help Desk

Reduce IT Burden

Intelligent Assist frees your internal IT team to work on strategic projects.

Increase User Satisfaction

UC issues will be resolved quickly increasing adoption and satisfaction.

Increase business efficiencies

Simplified self-service and reduced on-site IT support requirements.

intelligent assist data sheet

Managing Video Collaboration Doesn’t Need to be Challenging

New Era’s team can work alongside your IT staff to develop a perfect AV Help Desk for your needs. 

Resources

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Five Reasons Virtual & Hybrid Collaboration Improves Productivity

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AV over IP: Support Your AV Technology on One Network

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Microsoft Teams Rooms

New Era and Microsoft Teams

We offer complete end-to-end management for your entire Microsoft Teams Video Collaboration Environment. Explore our suite of Microsoft Teams solutions.