Blog

Industry news and insight from the New Era Technology team

Importance of Intelligent Virtual Agents in Contact Centers
The COVID-19 pandemic introduced changes in the way organizations do business. The remote experience most companies have...
New Era Technology
27 Jan, 2021
New Era’s VNOC Services: Always-On, Always-Ready 24/7
You are sitting at your desk, feeling stressed trying to accommodate a remote work environment during the middle of a pa...
Paul Schneider, VP of Operations - PA
16 Nov, 2020
Benefits Of A Managed IT Services Model
While we are all aware of the constant evolution of technology, sometimes we don’t stop to think about how we can take...
Jeff Forsyth, COO - NH
30 Oct, 2020
Disaster Recovery as a Service vs. Backup as a Service: What You Need to Kn...
Downtime caused by a data breach or a natural disaster can be detrimental to your business. According to Gartner, downti...
Joe Gillis, VP of Sales, GVC
30 Aug, 2018
Everything You Need to Know About Infrastructure as a Service
As companies are scaling up quickly during this time of digital transformation, many are discovering the benefits of a h...
Joe Gillis, VP of Sales, GVC
18 Jun, 2018
10 Questions for Your Managed Service Provider
Keeping track of the numerous tasks today’s IT departments must manage and complete often takes an army. Thus, many bu...
Joe Gillis, VP of Sales, GVC
12 Aug, 2022