Blog

Industry news and insight from the New Era Technology team

Importance of Intelligent Virtual Agents in Contact Centers
The COVID-19 pandemic introduced changes in the way organizations do business. The remote experience most companies have...
New Era Technology
27 Jan, 2021
New Era’s VNOC Services: Always-On, Always-Ready 24/7
You are sitting at your desk, feeling stressed trying to accommodate a remote work environment during the middle of a pa...
Paul Schneider, VP of Operations - PA
16 Nov, 2020
Benefits Of A Managed IT Services Model
While we are all aware of the constant evolution of technology, sometimes we don’t stop to think about how we can take...
Jeff Forsyth, COO - NH
30 Oct, 2020
Reducing Downtime With Virtualization
Years ago, VDI or virtualized desktop infrastructure was developed. It started out as a tool used for operating systems ...
Joe Gillis, VP of Sales, GVC
12 Sep, 2018
Disaster Recovery as a Service vs. Backup as a Service: What You Need to Kn...
Downtime caused by a data breach or a natural disaster can be detrimental to your business. According to Gartner, downti...
Joe Gillis, VP of Sales, GVC
30 Aug, 2018
What Does the Future of Unified Communications Look Like?
Business cannot happen without constant communication. Take a minute to think about the relationship between your busine...
Marina Gregory, Chief Operating Officer
9 Jul, 2018