Services

Importance of Intelligent Virtual Agents in Contact Centers
The COVID-19 pandemic introduced changes in the way organizations do business. The remote experience most companies have...
New Era Technology
10 Common Causes of Data Loss
Data loss is a serious problem for businesses of all sizes— losing files means losing time and money to restore or rec...
Joe Gillis, VP of Sales, GVC
New Era’s VNOC Services: Always-On, Always-Ready 24/7
You are sitting at your desk, feeling stressed trying to accommodate a remote work environment during the middle of a pa...
Paul Schneider, VP of Operations - PA
To Cloud, or Not to Cloud? Hard Questions for Contact Center
Within the past six months, there has been a common concern amongst CIO’s. This concern includes posing the question, ...
New Era Technology
Outsourced IT Services
Every business exists to fulfill a select market niche yet few companies have the in-house computing skills to stay ahea...
Joe Gillis, VP of Sales, GVC
Benefits Of A Managed IT Services Model
While we are all aware of the constant evolution of technology, sometimes we don’t stop to think about how we can take...
Jeff Forsyth, COO - NH

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