Managed Services

Even though the telephone remains the preferred mode of communication in customer contact centers, chat continues to gai...

Marie-Helene Savard, Executive Director Customer Experience

12 Sep, 2023

I’m not a chess expert, but like most people, I am aware of the basic rules and I know that it’s a game of skill and...

Marie-Helene Savard, Executive Director Customer Experience

15 Sep, 2023

We are in an era where data is accessible everywhere, at any time. It is therefore possible to know the specific needs o...

Marie-Helene Savard, Executive Director Customer Experience

14 Sep, 2023

MY experience on the current situation On March 10th, 2020, I was returning from a trip to the Dominican Republic. I put...

Marie-Helene Savard, Executive Director Customer Experience

11 Sep, 2023

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