VoIP and Voice Services

Make and take calls from anywhere with New Era’s VoIP and telephony solutions.

As Australian organisations transition from traditional copper services to the NBN, modern cloud‑based voice has become the standard for seamless communication. Our solutions extend your phone services online, elevating collaboration and customer experience while ensuring flexibility, security, and freedom from vendor lock‑in.

With New Era, you can modernise voice and collaboration without disruption or complexity.

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Why Legacy Phone Systems Can’t Meet Modern Demands

Modern organisations need more than a dial tone. They need communication ecosystems that remove friction, enhance customer experience, reduce operational risk, and support the way people work today.

Traditional voice systems hold businesses back because they are fragmented, costly, and too rigid. Ageing PBX hardware and copper lines limit scalability, drive up maintenance costs, and add complexity, while poor integration with cloud tools and restricted mobility make hybrid work harder. These outdated systems also weaken customer experience and increase the risk of outages and downtime.

The challenges and how they impact enterprises:

Cloud‑Native Telephony

Make and receive calls over your existing network, no copper lines required. SIP‑based services allow users to plug in anywhere, keep their number, and work from any location.

Microsoft Teams Voice

Turn Teams into your complete phone system. We deliver fully managed, cost‑effective Teams Calling deployments that integrate cleanly with your current infrastructure.

Scalable, Flexible Deployment

Our architecture grows with you. Add or move users without new cabling or complex rewiring.

Integration with Critical Systems

We unify your communication ecosystem, integrating VoIP with paging, PA/bell systems, emergency lockdown infrastructure, and more.

Expert Design & Ongoing Support

Our engineers assess your current environment, design a future‑ready voice architecture, and provide continuous support to ensure reliability, security, and performance.

Core Voice Features That Sets Us Apart

A Strategic Partner: Whether you need a full communication strategy or support executing a roadmap you have already defined, we scale to your needs.
Unmatched Field Service Reach: Our teams provide boots‑on‑the‑ground capability that most providers simply cannot match.
Strong Cyber and Physical Security Expertise: From secure SIP routing to device hardening and integrated emergency response systems, our combined security and collaboration expertise sets us apart.
Vendor Neutral, Outcome Focused: We design around your business needs, whether with Microsoft, Cisco, CloudBlu, or blended environments.
Global SBC Infrastructure: We deliver high‑availability, low‑latency calling across regions, supporting multinational collaboration and global customer operations.
Predictable Costs: Our CloudBlu Bundles simplify budgeting, reduce carrier sprawl, and deliver enterprise calling at unmatched value.
World‑Class Lifecycle Management: We manage the full lifecycle, from design to deployment to long‑term optimisation.
Seamless Integration and Flexibility: Use your existing network for voice calls, integrate with modern systems such as emergency lockdown and paging, and manage services under your current network agreement.
Mobility and Roaming: Hot‑plug phones anywhere in the office, keep your existing number, and divert calls globally thanks to SIP protocol capabilities.
Business Efficiencies: Achieve savings on line rental and calling rates, reduce operational costs, and improve service standards with centralised management.

CloudBlu Calling

Our cost-effective cloud voice platform with competitive bundles and predictable monthly costs.

Cisco Webex Calling

Enterprise‑grade calling with advanced security, mobility, and integrated collaboration.

Microsoft Teams Voice

Turn Teams into a complete, cloud‑based phone system with Direct Routing or Operator Connect.

"Brisbane Markets Ltd has been working with New Era Technology for in excess of 10 years. New Era provides a range of telecommunications and internet services, as well as delivering our hardware and software requirements as the Brisbane Markets site has developed over this period. New Era provides a high level of support and account management to our business, is extremely responsive to our needs, and is a key supporter of the Brisbane Markets and the businesses operating on our site. I highly recommend the services of New Era Technology for businesses looking for quality service."

— Brisbane Markets Ltd | Wholesale
"Trying to maintain a stable & protected IT environment in a fast-growing company, in-house, become impossible. New Era came highly recommended by our new GM, who had used them in his previous workplace. 6+ years down the track, and we still receive first-class service from New Era Technology. Their response times are excellent, the support staff is professional and helpful, their project management of our recent new Server upgrade was smooth, and they have consistently followed through on all of the schedules & tasks outlined in their support agreement."

— Taylex | Manufacturing
"Australian University Sport has engaged New Era for in excess of 12 years to manage our IT systems. We are a diverse organisation with staff and offices based all over Australia. New Era has worked closely with us to ensure our IT systems operate in a manner that creates efficiencies within our organisation. As a not-for-profit company, they are aware of the tight financial constraints that we operate under."

— Australian University of Sport | Peak Body
"We have been using New Era for over 10 years and have been very happy with their service. We have utilised their team of experts for large infrastructure changes as well as day-to-day issues and maintenance. This includes assistance with strategic decision making, planning for major IT interruptions and upgrades, and emergency / business-critical response."

— UHY Haines Norton | Accounting Firm
"New Era is very efficient and reliable, and we have found them to be the best IT company that we have ever used. We would totally recommend New Era Technology to anyone."

— Property Solutions Group | Real Estate

AV AND UC RESOURCES

Maroba Nursing Home Implements Wireless Communication Devices

Maroba Nursing Home wanted to implement new wireless communication devices that allowed staff members to communicate and interact across the whole facility via a wearable
badge.

From Fragmented Systems to Unified Operations: A Real Estate Success Story

Streamlining multi-site real estate IT became crucial for a prominent agency in Lake Macquarie that expanded from one to five offices. Consequently, they partnered with New Era Technology to consolidate systems for seamless operations.

Implementing a Successful E-Learning Strategy: A School’s Journey

This leading co-educational, independent regional school serves students from primary to year 12. Consequently, it recognised the need to enhance its e-learning strategy for schools. This was crucial to meet modern educational needs.

Moving to a cloud-based telecommunications solution means no more reliance on old copper lines and expensive hardware while moving to a future-proof, scalable and feature-rich system.

Allow organisations to use their existing network for the transmission of voice calls.
Savings on online rental and calling rates.
Easy integration with other modern systems, such as emergency lockdown and paging systems.
Managed under the organisation’s existing network agreement (if installed by New Era Technology).
Allows users to hot plug their phone anywhere in the office – users simply take their phone, plug it into the nearest Ethernet port, and keep their existing number.
Allows easy roaming – calls can be diverted anywhere in the world because of the SIP protocol characteristics.

VoIP and Voice Services

Why Legacy Phone Systems Can’t Meet Modern Demands

The challenges and how they impact enterprises:

Telephony & VoIP