Managed Services

Focus on growing your business while we handle your technology. New Era Technology's Managed Services deliver proactive monitoring, expert support, and strategic IT management, giving you enterprise-grade capabilities without the enterprise-sized IT department.

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Why Traditional IT Management Approaches Fall Short

Managing IT in-house presents growing challenges for organisations of all sizes. As technology becomes more complex and threats more sophisticated, the burden on internal teams continues to increase.

These obstacles drain resources, create risk, and prevent IT from becoming the strategic enabler it should be.

Collaborate Seamlessly

Proactive monitoring and regular maintenance help stop issues before they disrupt work, delivering a smoother experience for users across your spaces.

Take the Load Off IT

Reduce overheads by offloading technology support and multi‑vendor management to a single SLA and expert helpdesk, freeing your team to focus on higher‑value, strategic work.

Get Fast, Reliable Support

Enjoy remote resolution and next-day onsite technicians keep your rooms running smoothly every day, all year round. We guarantee support 24/7.

Reactive IT Support

On-demand technical support when you need it. Ideal for organisations with internal IT teams who need backup expertise for complex issues.

Proactive Monitoring

Continuous monitoring with alerting and incident management. We identify and resolve problems early, preventing them from impacting your operations.

Fully Managed

Complete IT management and support. We become your IT department, handling everything from day-to-day operations to strategic planning.

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The Managed Services Advantage

Partner with New Era to transform your IT from a cost center into a strategic asset that drives business growth.

Reduced Downtime: Proactive monitoring and rapid response minimise outages and keep your business running
Predictable Costs: Fixed monthly pricing makes IT budgeting simple with no surprise expenses
Expert Resources: Access to certified engineers and specialists without hiring full-time staff
Enhanced Security: Enterprise-grade security practices protect your data and infrastructure

"One of the biggest things with New Era Technology is being able to contact them at any time. I don’t think I’ve ever phoned them and have had to have someone call me back without having my problem sorted"

— Jayco Newcastle
"Virtualisation has substantially reduced the drain on our internal IT resources."

— Canterbury Leagues Club
"Our system has been faultless. Since New Era implemented our most recent system we have had no downtime whatsoever. This is crucial to the top-class service we strive to offer our members and guests."

— Wests Group
"New Era are very efficient and reliable and we have found them to be the best IT company that we have ever used. We would totally recommend New Era Technology to anyone."

— Property Solutions Group | Real Estate
"Brisbane Markets Ltd has been working with New Era Technology for in excess of 10 years. New Era provides a range of telecommunications and internet services, as well as delivering our hardware and software requirements, as the Brisbane Markets site has developed over this period. New Era provides a high level of support and account management to our business, is extremely responsive to our needs, and is a key supporter of the Brisbane Markets and the businesses operating on our site. I highly recommend the services of New Era Technology for businesses looking for quality service."

— Brisbane Markets Ltd | Wholesale
"Trying to maintain a stable & protected IT environment in a fast-growing company, in-house, become impossible. New Era came highly recommended by our new GM, who had used them in his previous workplace. 6+ years down the track, and we still receive first-class service from New Era Technology. Their response times are excellent, the support staff are professional and helpful, their project management of our recent new Server upgrade was smooth, and they have consistently followed through on all of the schedules & tasks outlined in their support agreement."

— Taylex | Manufacturer
"Australian University Sport has engaged New Era for in excess of 12 years to manage our IT systems. We are a diverse organisation with staff and offices based all over Australia. New Era has worked closely with us to ensure our IT systems operate in a manner that creates efficiencies within our organisation."

— Australian University of Sport
"We have been using New Era for over 10 years and have been very happy with their service. We have utilised their team of experts for large infrastructure changes as well as day-to-day issues and maintenance. This includes assistance with strategic decision making, planning for major IT interruption and upgrades, and emergency/business critical response."

— UHY Haines Norton | Accounting Firm

Managed Services Resources

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Canterbury League’s Infrastructure Vastly Improves With New Era Solution

After a comprehensive audit of the club’s existing network infrastructure, New Era set about designing and implementing a customised, scalable and fully managed virtual IT environment.

Reliable And Secure IT Infrastructure For The Wests Group

Wests partnered with New Era to develop a reliable, secure IT infrastructure to minimise system downtime and exceed existing customer service levels.

How Jayco Newcastle Achieved Significant Cost Savings By Partnering With New Era

Ageing systems and IT infrastructure were no longer fit for Jayco’s dynamic business needs. Their main challenge lay in interconnecting two sites and multiple departments to seamlessly work together.

Audio Visual

Ensure AV reliability with 24/7 VNOC monitoring, remote management, proactive maintenance, and rapid issue resolution.

IT Network

Boost network performance with 24/7 NOC monitoring, proactive maintenance, and tailored support options.

Unified Communications

Maximise UC uptime with 24/7 monitoring, event alerts, and guaranteed onsite support from experts.

Network Security

Simplify device security with tailored solutions, reducing costs and ensuring compliance through expert management.

On-site Support

Extend your IT team with cost-effective on-site support, bridging skill gaps for scalable, reliable growth.

Physical Security

Manage physical security services with integrated surveillance, access control, and proactive threat monitoring.

Managed Services

Why Traditional IT Management Approaches Fall Short