How Jayco Newcastle Achieved Significant Cost Savings By Partnering With New Era
Challenges
Solutions
Results
How Jayco Newcastle Reduced Costs With the Right Technology Partner
Customer Size: 40+
Region: Australia
Industry: Retail
Jayco Newcastle is the premier dealer in the Hunter and Central Coast areas for Camper Trailers, Pop-Tops, Caravans and Motorhomes.
The Heatherbrae site offers its clients a state of the art showroom and a spare parts and service centre with over twenty dedicated workshop bays and four dedicated detailing bays.
Jayco wanted to interconnect their two sites and multiple departments, so that they could work together more efficiently. New Era Technology came on as their IT provider and helped Jayco integrate their sites and significantly reduced their IT cost.
The Challenge of Controlling Costs Without Compromising Performance
Ageing systems and IT infrastructure were no longer fit for Jayco’s dynamic business needs. Damian Charleson, CEO of Jayco Newcastle knew he had to look for a better solution.
New Era Technology was recommended to Damian by a mutual business associate, so he reached out and has not looked back on his decision to switch IT providers. Jayco’s main challenge lay in interconnecting two sites and multiple departments to seamlessly work together.
A Solution Designed for Efficiency and Long-Term Value
When New Era took over the IT support of Jayco Newcastle in April 2017, NBN had recently been introduced to the Heatherbrae region. The first step was to install a private NBN network to integrate the new Hunter Valley Home’s site with the Jayco Newcastle site. A 4G fail-over solution was also installed to ensure coverage in case of a communication outage.
With an aging, on-premise server, Jayco also made the decision to move to New Era’s Cloud Solution, which included a number of hosted servers dedicated to Jayco.
Moving to the cloud included delivering SIP phone lines into Jayco’s existing phone system and integrating Office 365 for email and Office Applications.
One of the biggest things with New Era Technology is being able to contact them at any time. I don’t think I’ve ever phoned them and have had to have someone call me back without having my problem sorted”
Significant Cost Savings and Stronger Operations
Integrating the two sites and delivering SIP phone lines meant significant cost savings for Jayco and also meant a more reliable connection for their two sites.
With the new infrastructure in place, Jayco’s sales team are more mobile. They can take a customer into a caravan and work from their IPad, without having to worry about wifi.
Providing Jayco with IT Support also means that any occuring problems can be fixed in a timely fashion without interrupting their day-to-day operations.
Frequently Asked Questions
New Era worked with Jayco Newcastle to identify a solution that improved efficiency while reducing unnecessary technology costs. By aligning the solution to operational needs and simplifying the approach, New Era helped create measurable savings without compromising reliability or day-to-day performance.
Beyond cost savings, the partnership helped Jayco Newcastle build a more effective and dependable technology environment. The result was a solution that supported smoother operations, improved long-term value, and created a stronger foundation for future business needs.
Let’s Build What’s Next—Together
Today’s challenges don’t sit in one category. Neither should your solutions. When infrastructure, digital transformation, and security work together, complexity fades and progress accelerates.