Maroba Nursing Home Implements Wireless Communication Devices
Maroba Nursing Home is an independent living, assisted aged care, dementia specific and palliative care community located in the Hunter Valley, NSW.
Challenges
Solutions
Results
A Smarter Approach to Communication in Care Environments
Maroba Nursing Home
Region: Australia
Industry: Aged Care
Maroba Nursing Home is an independent living, assisted aged care, dementia specific and palliative care community located in the Hunter Valley, NSW.
Its mission is to ensure residents stay as independent as possible for as long as possible. Maroba offers a range of residential aged care services to make resident life more comfortable and secure.
New Era Technology worked with Maroba Nursing Home to implement a reliable, wireless network so wireless communication devices worked more effectively.
Addressing Communication Gaps in a Care Environment
Maroba Nursing Home wanted to implement new wireless communication devices that allowed staff members to communicate and interact across the whole facility via a wearable badge.
The team wanted to enable one-to-one and group conversations
anywhere within the Maroba grounds. The device included a voice recognition feature so staff could make phone calls without the need to dial, keeping their hands free to assist residents while on a call.
The badge device required a reliable wireless network with enough coverage to allow staff to walk throughout the facility and continue a call without disruptions. The network also had to be strong enough to avoid issues with voice recognition or network dropouts.
A Wireless Communication Solution Built for Care Teams
New Era designed and developed a wireless network to ensure the full functionality of the badges. The first step was to move Maroba from a DSL internet service into a Secure Cloud Network. This gave Maroba the reliability and speed required for the badges to work at the optimum level.
The next step was to complete an active wireless survey of all buildings and surrounding grounds. The survey consisted of moving an access point to various locations, and measuring the strength and quality signals at each location.
This allowed New Era to build a heatmap and determine the best locations for access points. From there, New Era supplied 70x internal and external Wireless Access points to meet the wireless requirements.
A Wireless LAN controller was configured to allow centralised management of all access points and the ability to segregate the network for corporate and resident Wi-Fi access.
It is very comforting to know that New Era are proactive in both the design and maintenance of our IT systems. What is really important is how quickly New Era responds to our issues and needs
Faster Communication and Better Coordination
The implementation of the Cloud Network resulted in improved communication and overall efficiency in daily operations. Maroba is experiencing less network disruptions and a faster network service since migrating over to New Era’s Secure Cloud Service.
Frequently Asked Questions
Wireless communication devices helped support faster, more consistent communication across the care environment. This improved coordination, reduced delays, and helped staff respond more effectively in day-to-day operations.
In healthcare settings, reliable communication plays an important role in supporting staff efficiency, responsiveness, and continuity of care. A well-implemented wireless solution can help streamline communication, strengthen operational workflows, and create a more dependable environment for both teams and residents.
Let’s Build What’s Next—Together
Today’s challenges don’t sit in one category. Neither should your solutions. When infrastructure, digital transformation, and security work together, complexity fades and progress accelerates.