Intelligent Assist offers live and instant support for your video collaboration users

Intelligent Assist gives video meeting users instant support through a QR code. By simply scanning the QR code with a mobile device, users are directed to a portal that provides specific room information and support. If the user is unable to resolve their video meeting issues, they can be connected to a New Era AV expert. We help you resolve any conflict quickly without putting extra burden on your IT teams.

Enhanced user experience
Faster detection and resolution
Reduced IT teams workload
Reduced IT support costs

Experience the Instant AV Help Desk!

Discover an easy way to manage your meeting rooms with Intelligent Assist. Complete the below form to be connected to an AV expert.

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Better support for your collaboration users

The Intelligent Assist AV Help Desk allows collaboration users easy access to resources and live support by quickly scanning a QR code placed in your meeting spaces. By directing them to a portal, which provides support information as well as access to our team of Video Collaboration support experts, this service reduces the burden on IT teams by putting the power in the users’ hands or accessing New Era’s AV 24/7 help desk team.