Managed services

Make your Video Collaboration meetings more reliable with New Era Technology.

We provide a complete end-to-end video collaboration management service, powered by a highly skilled 24×7 video helpdesk, whichenables organisations to enjoy the full benefits of their videocommunications technology, with increased reliability, flexibility and cost savings.

With behind-the-scenes proactive monitoring and management for your entire collaboration environment, our service improves all elements in the video conferencing and collaboration ecosystem to optimise performance, while being backed by a global team of video experts and professional customer support staff available 24 x 7.

the Power
of C3

to manage your
video enable rooms and spaces

C3 powers New Era’s Managed Service for Video Collaboration by giving an unparalleled view of your entire VC ecosystem. It eradicates meeting room downtime giving you maximum ROI on your video enabled rooms and spaces.
  • Proactive monitoring of all rooms and endpoints
  • Enhanced remote management
  • Remote fault detection and resolution
  • 24/7 global support


Access expert technicians when you need them

Reduce the need to resource video collaboration experts internally with access to our global team of AV and conferencing experts and professional customer support staff available 24 x 7.

The vNOC team provide a 24/7/365 real-time meeting management service which includes the full lifecycle of video conference management.

Increase IT efficiencies

Reduce the burden on your internal IT teams as well as minimising support and maintenance costs.

Easy to deploy and no hidden licensing costs, allowing you to achieve an increased ROI on your investment.

Improve user adoption

Allow your complete organisation to meet and collaborate from any location and device.

Achieve an improved user-experience through an easy-to-use platform that works as a complete service, managing the entire scheduling process from start to finish.

Increase reliability

Improve running efficiency, minimise downtime and quickly identify and rectify any issues. 

Our proactive monitoring identifies and remedies issues before they become an issue for your meeting spaces. This results in increased uptime and helps reduce the uncertainty of unfamiliar platforms, hardware faults and connectivity issues.


Other services

Professional services

Systems integration

Room integration

Cloud services

Support services

Managed Videoconferencing, Collaboration and AV partners


Book a consultation

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microsoft teams rooms deployment

Planning for a global Microsoft Teams Rooms deployment

In this guide, we will share our insights on what we have learnt from deploying 1,000s of Teams Rooms across the globe.

support for video collaboration

How does live helpdesk improve your video collaboration experience?

A live helpdesk feature is an invaluable asset for businesses that use video collaboration tools, and here is why.

Don’t leave gaps in your AV design and user experience strategy for Microsoft Teams Rooms

We have listed factors in the design and planning phase, which organisations misinterpret, or fail to fully understand when it comes to Microsoft Teams Rooms.

Our accreditations

UKAS management certification
Cyber essentials certified
Cyber essentials certified plus
Crown commercial supplier

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About us

New Era Technology's managed services, cloud, collaboration, data networking, security solutions help more than 20,000 worldwide customers adapt to a rapidly changing digital world, increase productivity and enhance learning experiences.


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