C3 – Customer Command Center for Collaboration
C3 is a pioneering service management platform revolutionizing global video collaboration for mid-market and enterprise organizations. Get full visibility, proactive support, and expert management for every room, platform, and device.
In one month alone, C3’s proactive monitoring identified over 110 issues in one clients’ Microsoft Teams Room Environment
96% of those tickets were resolved the same day without an engineer having to go to site.
Why Managing Video Collaboration Spaces Is Harder Than It Should Be
You’re expected to deliver seamless video experiences across multiple platforms, devices, and locations, but traditional AV support models weren’t built for modern work.
Meeting disruptions and slow resolution times wastes time and delays fixes that should be automatic.
When every room behaves differently, your users lose trust, and your team spends more time troubleshooting.
By the time you hear about a problem, it’s already disrupted a meeting or frustrated a user.
You can’t fix what you can’t see, without real-time insights, issues go unnoticed and opportunities are missed.
How C3 Solves These Problems
With our C3 portal and managed service, you get a smarter way to monitor, manage, and support your video collaboration environments.
Real-Time Room Insights
Proactive Fault Detection
Centralized Control & Reporting
Multi-vendor Platform Integration
C3 Core Features
Proactive monitoring
- Detects and alerts on issues before they impact users, such as hardware failures or software glitches
- Resolves 94% of identified issues within 8 hours, with 75% fixed within 1 hour, avoiding onsite engineer visits
- Identifies an average of 176 issues per client per month, reducing downtime and increasing system reliability
- Drives a 96% remote resolution rate, enabling frictionless meeting room experiences and user satisfaction
- Transitions organizations from reactive support to a predictive, data-driven model, enhancing operational resilience
Remote management
- Enables automated issue resolution, closing tickets without requiring end-user action or technical input
- Consolidates management of multi-vendor environments into a single dashboard, simplifying operations
- Provides real-time visibility into room performance and device status, supporting faster, data-driven decisions
- Powers 24/7/365 support coverage, resolving most issues without site visits, cutting costs and delays
- Supports preventive maintenance and loaner equipment logistics, ensuring continuous uptime and predictable service delivery
Frequently Asked Questions
You can manage Microsoft Teams Rooms, Zoom, Cisco, and legacy AV systems; all from one place.
You’ll get alerts before users notice issues, and our team resolves them remotely or on-site.
Yes. You can start with a few rooms and scale to hundreds across locations.
C3 provides a proactive, data-driven approach. It monitors all rooms, platforms, and devices in real time, detects and resolves issues before they disrupt meetings, and consolidates management across multiple vendors into a single dashboard.
C3 can detect a wide range of potential issues, including hardware failures, software glitches, connectivity problems, and other conditions that could disrupt meetings.
C3 delivers real-time visibility into every room, device, and platform. You can track performance metrics, device status, meeting usage patterns, and system reliability.