Connected Communications
Voice Solutions to Elevate Collaboration & Customer Experience. New Era Technology helps our customers modernize voice and collaboration without disruption, complexity, or vendor lock‑in.
Legacy telephony was never built for today’s workplace
Modern organizations don’t just need dial tone, they need communication ecosystems that remove friction, improve customer experience, reduce operational risk, and support how people truly work today.
Traditional voice systems hold organizations back because they’re fragmented, costly, and too rigid for modern work. Ageing PBX hardware and copper lines limit scalability, drive up maintenance costs, and create operational complexity, while poor integration with cloud tools and restricted mobility make hybrid work harder. These outdated systems also weaken customer experience and increase the risk of outages and downtime.
The challenges and how they impact enterprises:
Fixed desk phones and outdated systems restrict movement, offering little support for softphones, hot desking, or seamless call forwarding.
Legacy telephony struggles to integrate with cloud platforms like Microsoft Teams, contact center tools, paging systems, and emergency alerting.
Ageing hardware and copper lines increase the likelihood of outages, downtime, and single points of failure that threaten business continuity.
Outages, single points of failure, unsecured endpoints, and unmanaged legacy systems expose organizations to significant cyber and physical security vulnerabilities.
Modern VoIP & Cloud Voice Services
Cloud‑Native Telephony
Make and receive calls over your existing network, no copper lines required. SIP‑based services allow users to plug in anywhere, keep their number, and work from any location.
Microsoft Teams Voice
Turn Teams into your complete phone system. We deliver fully managed, cost‑effective Teams Calling deployments that integrate cleanly with your current infrastructure.
Scalable, Flexible Deployment
Our architecture grows with you. Add or move users without new cabling or complex rewiring.
Integration with Critical Systems
We unify your communication ecosystem, integrating VoIP with paging, PA/bell systems, emergency lockdown infrastructure, and more.
Expert Design & Ongoing Support
Our engineers assess your current environment, design a future‑ready voice architecture, and provide continuous support to ensure reliability, security, and performance.
Core Voice Features That Sets Us Apart
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A Strategic Partner - Whether you need a full communication strategy or support executing a roadmap you’ve already defined, we scale to you.
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Unmatched Field Service Reach - Our teams provide boots‑on‑the‑ground capability that most providers simply don’t have.
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Strong Cyber & Physical Security Expertise - From secure SIP routing to device hardening to integrated emergency response systems, our combined security and collaboration expertise sets us apart.
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Vendor Neutral, Outcome Focused - We design around your business needs — with Microsoft, Cisco, CloudBlu, or blended environments.
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Global SBC Infrastructure - We deliver high‑availability, low‑latency calling across regions, supporting multinational collaboration and global customer operations.
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Predictable Costs - Our CloudBlu Bundles simplify budgeting, reduce carrier sprawl, and deliver enterprise calling at unmatched value.
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World‑Class Lifecycle Management - We manage the full lifecycle; from design to deployment to long-term optimization.
Cloud Calling on Your Terms
CloudBlu Calling
Cisco Webex Calling
Microsoft Teams Voice
Contact Us
Ready to talk?
Speak with a New Era Voice & Collaboration Expert to get a tailored modernization roadmap, a cost‑savings analysis, or a platform readiness review.
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