Simplifying Video Collaboration Deployment with Managed Services

Once your video rooms and collaboration spaces are designed, you’re ready to proceed with deployment and installation. However, depending on the scale and geographic spread of your deployment, managing this process can become complex.

Coordinating multiple vendors and contractors often results in project delays, as internal teams handle all aspects of installation.

Managed Service providers simplify this process significantly. Here’s how providers like us can support your deployment.

Single Point of Contact for Supplier and Vendor Management

With a managed service provider, you benefit from having a single point of contact to coordinate all supplier and vendor interactions. This service provider manages external relationships and communications with suppliers on your behalf, ensuring that everything aligns with your project’s timeline. Should supply chain issues or other delays arise, your service manager will address these challenges, working to keep the project on schedule and minimise disruptions.

End-to-End Project Management

At New Era, each customer is assigned a dedicated project manager who oversees both internal and external partnerships. This project manager collaborates with all relevant teams to map out project timelines, ensuring realistic expectations and milestones. They serve as the main communication link for everyone involved, offering regular updates and helping keep the project within budget. When challenges emerge, the project manager works directly to resolve issues and maintains transparency through scheduled project meetings and progress reports.

Comprehensive Equipment Staging and Testing

An experienced managed service provider offers a detailed staging environment where all equipment is thoroughly tested and configured before deployment to its final location. This step allows for identifying and resolving any hardware issues or setup challenges before installation, reducing potential delays in the project timeline and enhancing the reliability of the final deployment.

Global Deployment Capabilities

Video collaboration projects frequently span multiple locations, often across regions or continents. Due to the complexity of installing collaborative setups globally, managed service providers can alleviate much of the logistical strain. By leveraging established relationships with trusted partners and contractors in diverse locations, they streamline multi-site deployments, navigating time zones, languages, and regulatory differences on your behalf. This approach eliminates the need for you to manage separate projects in multiple locations, allowing for a more cohesive global rollout.

Smooth Handover Process

A dedicated project management office (PMO) team governs each stage of the project, ensuring an organised, end-to-end approach. The PMO coordinates a seamless handover to you, providing a fully functional and rigorously tested solution. Handover only occurs once the setup has been thoroughly evaluated and is fully operational, ensuring a smooth transition for your internal teams.