Microsoft Teams Calling
Bring Calling and Collaboration Into Microsoft Teams
Bring business calling into Microsoft Teams and give your people one familiar place to call, meet, chat and collaborate. Keep your existing numbers while reducing complexity across your communications.
As a Microsoft Solutions Partner, New Era can help you plan, deploy and manage Teams Calling around your organisation’s needs.
Key Benefits:
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Calls, Chat & Meetings in One Platform
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Built for Hybrid Work
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Microsoft 365 Integrated
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Enterprise-Grade Security
Is Your Current Communications Environment Holding You Back?
Calling, messaging, meetings, and collaboration operate across separate platforms.
Ageing telephony infrastructure can limit flexibility, scalability, and innovation.
Employees need a consistent communication experience wherever they work.
Managing multiple vendors and systems increases administrative burden and expense.
You're already invested in Microsoft 365. Are you getting the most from it?
WHY MICROSOFT TEAMS?
One Platform for Calling, Meetings, Chat, and Collaboration
Teams Calling extends that experience by bringing business telephony into the platform your employees already know and use.
The result is a simpler communications environment, fewer technologies to manage, and greater value from Microsoft 365.
What Teams Calling Delivers
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Business calling inside Teams
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Integrated chat and collaboration
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Audio and video meetings
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Mobile and desktop calling
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Call queues and auto attendants
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Shared calling and reception functions
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Enterprise-grade security and compliance
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Flexible deployment options
Built Around the Way Your Business Works
Hybrid Workforce
Enable calling from office, home, and mobile devices.
Microsoft 365 Organisations
Extend value from technology you're already licensing.
Multi-Site Businesses
Unify communications across offices and locations.
Growing Organisations
Scale users, locations, and services as requirements evolve.
What Microsoft Teams Calling Helps You Achieve
Reduce Complexity
Consolidate multiple communication tools into a single platform.
Improve User Experience
Enable seamless communication from devices employees already use.
Increase Microsoft 365 Value
Extend the capabilities of existing Microsoft investments.
Support Hybrid Work
Keep teams connected wherever work happens.
Simplify IT Management
Strengthen Security
New Era Delivers More Than a Teams Deployment
Successful outcomes require planning, configuration, migration, governance, and ongoing optimisation.
Assessment & Design
Review users, locations, calling requirements, and Microsoft licensing.
Deployment & Configuration
Configure Teams Calling, Direct Routing, Operator Connect, call queues, and workflows.
Number Porting & Migration
Move numbers and users with minimal disruption.
User Adoption & Enablement
Help teams adopt the platform quickly and confidently.
Ongoing Support
Ensure security, reliability, performance, and ongoing optimisation.
Why Businesses Trust New Era
- Microsoft Solutions Partner: Helping organisations unlock more value from Microsoft 365 through Teams Calling, collaboration, and modern workplace solutions.
- Teams Calling Expertise: Proven experience designing, deploying, and optimising Teams Calling environments for businesses of all sizes.
- Managed Services Capability: Communications supported by broader expertise across cloud, networking, workplace technology, and cyber security.
- Local Support: Access experienced local teams who understand your users, business goals, and operating environment.
- End-to-End Delivery: Support from planning and number migration through to deployment, adoption, and ongoing optimisation.
- Built for Growth: Solutions designed to scale with your people, locations, Microsoft environment, and evolving business needs.
What Our Customers Say
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"Our school now benefits from an innovative platform that fosters inclusive and collaborative learning. We appreciate the guidance and expertise of the team at New Era in developing this transformational e-learning strategy."
— Leading Independent Regional School -
"We’ve found that nothing is ever too much trouble for New Era. Whenever we reach out, they are quick to assist."
— Leading Real Estate Agency, Lake Macquarie Region
Organizations with higher AI maturity tend to achieve greater financial gains, particularly in generating revenue. According to Gartner, the leading AI use case among mature AI organizations is leveraging AI to develop new revenue streams, with 34% of such organizations prioritizing this approach.
Network Modernization Solutions For What Matters Next
NETWORK INFRASTRUCTURE
Network infrastructure
Modern businesses rely on a robust networking infrastructure to support their operations and prepare for future growth. At New Era Technology, we provide.
DATA CENTER
Data center and cloud solutions
In addition to modernizing your network, we provide comprehensive data center and cloud solutions to further enhance your business capabilities.
NETWORK PERFORMANCE
Wireless
Stay connected with cutting-edge wireless solutions designed to meet the demands of modern businesses.
CABLE INFRASTRUCTURE
Structured cabling solutions
Build a strong foundation for your network infrastructure with our expertly designed structured cabling services.
CABLE INFRASTRUCTURE
Fiber optic solutions
Achieve unparalleled speed and reliability with advanced fiber optic technology.
SMART BUILDING
Smart building solutions
Transform your workspace into a cutting-edge, efficient environment with our smart building solutions.
What Microsoft Teams Calling Helps You Achieve
Portability
Teams Calling allows everyone in your business to connect from their chosen device, from wherever they are working. Whether that be across a workplace or further, to include the home office.
Reliability
With a Teams Voice phone system, you can rely on staff having access to the system as they need it. With N4L’s connection and Microsoft’s record of 99.9% uptime, you can rely on the system to work when you need it.
Secure
Teams Voice Calling is part of the Microsoft Office 365 environment. As a result, it sees the same level of security as the rest of the software, including features like 2FA.
Cost Savings
Unlike other phone systems, we only include what you need in a Teams Voice solution. We look at what infrastructure you already have in place and leverage it where possible.
Experts
We are experts in implementing a range of Voice solutions, including Teams Calling. Talk to your team to find out what solution is right for you.
COMPLIMENTARY SOLUTIONS
Frequently Asked Questions
Yes. Teams Calling provides business telephony capabilities directly within Microsoft Teams.
In most cases, yes. Existing numbers can usually be ported.
We'll assess your environment and recommend the most suitable connectivity model.
Requirements depend on your Microsoft licensing and deployment model.
Yes. Teams Calling supports call queues, auto attendants, reception functions, and contact centre integrations.
Most organisations find adoption straightforward because employees are already familiar with Teams.
- Allows for a remote workforce
- Ability for rapid implementation
- Integration possibilities
- Extended collaboration with file sharing, video meetings, chat messages and phone calls in one app
- Keep existing phone numbers
- Reduce costs associated with your phone system
Contact Us
Discuss Microsoft Teams Calling
Already using Microsoft Teams?
Bring business calling into the same familiar environment and get more from your Microsoft 365 investment.
Talk to New Era about your current setup, migration requirements, and the right support approach for your organisation.
Trusted by organisations across Australia to modernise communications and maximise their Microsoft 365 investment.