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3CX Phone System

Business Phone Systems Without the Complexity

Replace ageing phone systems with a modern, flexible communications platform built for the way your teams work.

As a certified 3CX Platinum Partner, New Era helps organisations simplify telephony, support hybrid work, reduce operating costs, and improve user experience through a fully managed approach.

Key Benefits:
  • Replace legacy PBX systems
  • Reduce telephony costs
  • Support office, remote, and hybrid users
  • Keep your existing business numbers
  • Scale as your business evolves
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Is Your Current Phone System Holding You Back?

Many organisations continue to rely on ageing phone systems that are expensive to maintain, difficult to support, and no longer aligned with modern ways of working.

 

WHY 3CX?

Modern Business Telephony, Reimagined

3CX combines enterprise-grade calling capabilities with the flexibility modern organisations expect.

Whether you're replacing an ageing phone system or building a more scalable communications environment, 3CX provides a simple, reliable foundation for business communication.

What 3CX Delivers

  • Business calling across desktop, mobile and web
  • Call routing, auto attendants and voicemail
  • Flexible calling for remote and hybrid teams
  • Video meetings and screen sharing
  • Contact centre and call queue capabilities
  • Flexible cloud, hosted and on-premise deployment
  • Simple user and call management

What 3CX Helps You Achieve

Reduce Calling Costs

Consolidate business calling and reduce reliance on traditional telephony.

Simplify Call Management

Manage users, call routing, queues and business hours from one platform.

Work from Anywhere

Keep business calling accessible across desktop, mobile, and web.

Improve Call Handling

Route calls efficiently with auto attendants, queues and voicemail.

Support Customer-Facing Teams

Give teams stronger tools to manage customer calls and call volumes.

Choose How You Deploy

Run 3CX in the cloud, hosted or on-premise to suit your environment.

What the 3CX Phone System Helps Your Business Do

Keep teams reachable anywhere

Support business calling across supported desk phones, computers and mobile devices, so staff can stay connected wherever work happens.

Improve call handling

Give your business better support for reception, extensions, IVRs, transfers, voicemail, routing and queues.

Support remote and multi-site teams

Connect office-based, remote and multi-site users through one centrally managed platform.

Control licensing more effectively

Licence primarily around the number of simultaneous calls, not simply total headcount. For many SMBs, that creates a more practical cost model.

Scale with less friction

Add users, extensions and mobile workers as the business changes, without creating the same level of operational disruption.

Choose the right setup

Match hosting, carriers and supported devices to your business requirements rather than forcing the business into one rigid model.
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New Era Delivers More Than a Phone System

Choosing a phone system is only part of the solution.

New Era works with you to assess your requirements, design the right solution, manage implementation, and provide ongoing support long after deployment.

 

Assessment & Planning

We review your current environment, business requirements, users, locations, and future growth plans.

Number Porting & Migration

We help migrate existing numbers and minimise disruption during transition.

Deployment & Configuration

We configure and deploy your environment to align with your business processes and user requirements.

Remove operational drag

Spend less time managing telephony issues and more time supporting the business.

User Adoption & Training

We help users adopt the platform quickly and confidently.

Ongoing Support

Our team remains available to provide support, guidance, and ongoing service management.

What Our Customers Say​

  • "One of the biggest things with New Era Technology is being able to contact them at any time. I don’t think I’ve ever phoned them and had to have someone call me back without having my problem sorted."

    — Jayco Newcastle

Frequently Asked Questions

Organizations with higher AI maturity tend to achieve greater financial gains, particularly in generating revenue. According to Gartner, the leading AI use case among mature AI organizations is leveraging AI to develop new revenue streams, with 34% of such organizations prioritizing this approach.

Find the right path for your business

Not every business needs the same communication setup. New Era offers two paths, so you get exactly the level of collaboration your team needs, nothing more, nothing less.

A simpler, telephony-focused solution

For organisations that want a reliable business phone system without unnecessary complexity.

This path suits teams that need to modernise voice, replace ageing PBX infrastructure, improve flexibility, and manage costs more effectively.

Best fit when you need:
  • Straightforward business calling
  • Reliable call routing and voicemail
  • Flexible deployment across users and locations
  • Easier administration for internal IT teams
  • Predictable support and service management

A collaboration-led communication solution

For organisations that want calling to sit within a broader communication and productivity experience.

This path suits businesses with hybrid teams, collaboration-first workflows, and a need to bring calling, meetings, messaging, and everyday communication closer together.

Best fit when you need:

  • Calling within a broader collaboration environment

  • Better support for hybrid and distributed teams

  • Stronger alignment between communication and productivity workflows

  • A familiar experience for end users

  • Centralised support and governance

We help you answer practical questions:

  • Do you need a simple business phone system, or a broader collaboration experience?
  • Are your users primarily desk-based, mobile, remote, or spread across multiple sites?
  • How important are integration, flexibility, and long-term scalability?
  • What level of ongoing support do you want your internal team to carry?

Communications is just one piece of the puzzle

Your communication strategy doesn't operate in isolation. It impacts productivity, user experience, security, network performance, and long-term IT costs.

That's why New Era delivers communications as part of a broader Managed Services approach, helping you align technology decisions across collaboration, cloud, networking, and cyber security.
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CASE STUDY

How Jayco Newcastle Achieved Significant Cost Savings By Partnering With New Era
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Discuss Your Phone System Requirements

Whether you're replacing a legacy phone system, planning for future growth, or exploring alternatives to your current provider, our team can help you determine whether 3CX is the right fit for your business.

Trusted by organisations across Australia to modernise business communications.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                

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