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Managed Unified Communications for Modern Businesses

Your team is drowning in disconnected tools.

Bring voice, collaboration, and support together in one managed communications solution.

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Simplify communications and keep your business moving.

Every new tool your growing business adds makes communication messier, not easier and every outage or dropped call costs you a customer, a deal, or an hour of productivity you can't get back.

For small and mid-sized businesses, this isn't just an inconvenience. It's a growth problem. You shouldn't need a large internal IT team to keep multiple communication tools connected, managed, and running smoothly.

Challenges That Impact Business Performance:

Managed Unified Communications by New Era

One Managed Service. Built Around You.

New Era Technology's Managed Unified Communications service brings your voice, video, messaging, and collaboration tools into a single, fully managed system. 

The result? A communications environment that's easier to manage and support, built around the way your teams work.

  • Business calling and telephony
  • Collaboration and user communications
  • Managed deployment and onboarding
  • Ongoing administration and support
  • Scalable options for different users and locations

  • 24/7 monitoring and proactive issue resolution

Organizations with higher AI maturity tend to achieve greater financial gains, particularly in generating revenue. According to Gartner, the leading AI use case among mature AI organizations is leveraging AI to develop new revenue streams, with 34% of such organizations prioritizing this approach.

Find the right path for your business

Not every business needs the same communication setup. New Era offers two paths, so you get exactly the level of collaboration your team needs, nothing more, nothing less.

A simpler, telephony-focused solution

For organisations that want a reliable business phone system without unnecessary complexity.

This path suits teams that need to modernise voice, replace ageing PBX infrastructure, improve flexibility, and manage costs more effectively.

Best fit when you need:
  • Straightforward business calling
  • Reliable call routing and voicemail
  • Flexible deployment across users and locations
  • Easier administration for internal IT teams
  • Predictable support and service management

A collaboration-led communication solution

For organisations that want calling to sit within a broader communication and productivity experience.

This path suits businesses with hybrid teams, collaboration-first workflows, and a need to bring calling, meetings, messaging, and everyday communication closer together.

Best fit when you need:

  • Calling within a broader collaboration environment

  • Better support for hybrid and distributed teams

  • Stronger alignment between communication and productivity workflows

  • A familiar experience for end users

  • Centralised support and governance

Find the right path for your business

Not every business needs the same communication setup. New Era offers two paths, so you get exactly the level of collaboration your team needs, nothing more, nothing less.

3CX Phone System
Microsoft Teams Calling
Best for
Modernising voice, replacing ageing PBX, managing costs
Hybrid teams, collaboration-first workflows
Business calling
Straightforward, reliable calling
Calling built into a broader collaboration environment
Call routing &
voicemail
✓
✓
Meetings &
messaging
Bring calling, meetings and messaging together
Integrated with calling and everyday workflows
Deployment
Flexible across users and locations
Consistent, familiar experience for end users
Administration
Easier for internal IT teams
Centralised support and governance
Support model
Predictable support and service management
Centralised support across the full environment

Why SMBs Choose a Managed Approach

Managing UC in-house takes time and resources away from other priorities. A managed service simplifies day-to-day management while providing reliable communications, ongoing support, and specialist expertise to keep everything running smoothly.

  • Predictable spend. Simplify budgeting with clear annual/monthly, user/concurrent-call pricing.
  • Proactive support. Ongoing monitoring helps keep your communications running smoothly.
  • Ready to scale. Expand users, locations, and capabilities as your business grows.
  • Trusted partner. Reduce complexity with a single team managing your communications and IT.

We help you answer practical questions:

  • Do you need a simple business phone system, or a broader collaboration experience?
  • Are your users primarily desk-based, mobile, remote, or spread across multiple sites?
  • How important are integration, flexibility, and long-term scalability?
  • What level of ongoing support do you want your internal team to carry?

The Results of Getting Communications Right

Simpler communications management

Reduce complexity by bringing communication services under one managed approach.

Better support for hybrid work

Help users stay connected across office, remote, and multi-site environments.

More predictable costs

Move away from ageing infrastructure, reactive support, and inconsistent operating costs.

Improved user experience

Give teams a communication environment that supports how they actually work.

A scalable foundation

Support growth, change, and evolving business requirements without rebuilding everything later.

Comprehensive support

Work with an established IT services provider that can assess, deploy, manage, and support the broader environment around your communications platform.

Communications is just one piece of the puzzle

Your communication strategy doesn't operate in isolation. It impacts productivity, user experience, security, network performance, and long-term IT costs.

That's why New Era delivers communications as part of a broader Managed Services approach, helping you align technology decisions across collaboration, cloud, networking, and cyber security.
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Find the Right Communications Solution for Your Business

Talk to a New Era Technology specialist about what a fully managed UC environment could look like for your team. 
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

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Find the Right Communications Solution for Your Business

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