Managed In-Field Technology Services
IT Field Services
Our team works as an extension of your IT department with high-quality installation and consistent support across all your locations.
Our service offers live monitoring and total visibility of your systems through our nationwide field technician network. From a single site to thousands of locations — New Era Technology delivers.
Common Field Service Challenges
Technology can create unique challenges that strain internal resources and impact the customer experience. A managed services provider like New Era Technology can help alleviate these issues.
Without a coordinated field services partner, organisations face inconsistent quality, vendor management headaches, and costly delays that disrupt operations.
Field Service Challenges
Managing mobile devices, kiosks, self-checkout systems, and digital signage across hundreds of locations requires coordinated expertise that internal teams often lack.
Organising potentially dozens of local contractors with varying levels of quality, response times, and documentation creates inconsistent results and administrative burden.
Fragmented service calls can disrupt daily operations and frustrate store staff, especially when work extends beyond scheduled maintenance windows.
Internal IT teams lack the bandwidth to manage large-scale hardware rollouts, network upgrades, and cabling projects, all while maintaining day-to-day operations.
Deployments Annually
Fixed-Time Fix Rate
Project Support
Comprehensive Coverage
IT Field Service Offerings
From installation to ongoing support, our field services cover every aspect of on-site technology management.
Installation & Deployment
Low-Voltage Wiring & Cabling
Site Surveys & Audits
Break/Fix Support
Staging & Logistics
Global Coverage
Managed Field Services
Why Partner with New Era
Our managed approach to field services delivers consistent quality, real-time visibility, and simplified vendor management — whether you manage 10 locations or 10,000.
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Skills-focused dispatching gets the right technician for every job based on verified certifications and ratings
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Real-time project monitoring with live visibility into technician progress and completion status
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Centralised portal access 24/7/365 for project documentation, site photos, and invoicing
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A single point of contact reduces vendor management complexity across all locations
What Our Customers Say
"New Era has proven to be a value-added partner by not behaving like a vendor supplier, but understanding the impact of the work they deliver to the success of Chipotle."
The New Era Field Services Advantage
Live Project Monitoring
Skills-Matched Dispatch
Global Coverage
24/7 Support Access
Field Services Across Every Vertical
From retail to healthcare, our field technicians have the expertise to support your industry’s unique requirements.
Industries We Serve
POS installations, kiosk deployments, digital signage, and network infrastructure across thousands of locations.
Medical device installations, clinical workstation deployments, and HIPAA-compliant network services.
Branch technology refreshes, ATM installations, and secure network infrastructure deployments.
Contact Us
Ready to Simplify Your Field Services?
Contact us today to discuss how New Era's managed field services can reduce complexity, improve quality, and give you complete visibility across all your locations.