Implementing Global Capabilities with New Era Technology
A multinational financial services company with operations across Europe, America and Asia, sought a unified, scalable AV solution to enhance collaboration across their offices.
With over 70 office locations and a workforce exceeding 50,000 employees, the client required a seamless, standardised AV infrastructure to support high-quality video conferencing, real-time collaboration, and enhanced meeting experiences across all regions.
Challenges
- Expanding global operations created complexity across systems, processes, and collaboration
- The business needed a more consistent way to support teams and capabilities across regions
Solutions
- Implemented a more unified technology approach to support global capability delivery
- Improved the foundation for communication, coordination, and operational consistency across locations
Results
- Stronger alignment across teams, systems, and business operations
- A more scalable platform to support continued growth and global capability expansion
Unified and Scalable AV Strategy
In today’s globally distributed financial services environment, seamless communication is critical to operational efficiency, regulatory alignment, and employee collaboration. This case study explores how a multinational financial services organisation, operating across Europe, the Americas, and Asia, addressed the challenges of fragmented audiovisual (AV) systems to enable a more connected and collaborative workplace.
Ensuring Global Standardisation
- Fragmented AV Systems – Different regions operated on disparate AV systems, leading to inconsistent communication experiences.
- Scalability & Integration – The client required an AV solution that could integrate seamlessly into existing IT and security infrastructure.
- Global Standardisation – Ensuring a consistent user experience across all locations was critical to business efficiency.
- Ongoing Support & Maintenance – The client needed a proactive approach to system maintenance to minimise downtime and technical disruptions.
- Financial Simplification – Managing multiple currencies and regional billing processes created financial inefficiencies.
A Single Standards-based Global Approach
New Era Technology worked closely with the client to design a standards-based AV solution that met their enterprise-wide communication needs. Key deliverables included:
- Standardised Microsoft Teams Rooms (MTRs) across all global locations.
- Integration with existing IT infrastructure for seamless operation.
- A clearly defined Scope of Work (SOW) outlining objectives, timelines, and responsibilities.
- A dedicated project management team led the global rollout, ensuring timely execution and adherence to quality standards.
- Coordination with regional offices to ensure smooth implementation, leveraging New Era Technology’s local expertise in over 80 locations worldwide.
- Comprehensive testing and training programs to maximise user adoption and efficiency.
- 24/7 remote monitoring and alerting for proactive issue resolution.
- Dedicated technical teams dispatched locally to address hardware and software concerns.
- Regular system audits and performance evaluations to enhance longevity and functionality.
- Local-to-local transactions enabled smooth financial operations, eliminating currency conversion complexities.
- Transparent billing structures provided clarity and trust between New Era Technology and the client.
Measurable Benefits
By leveraging New Era Technology’s Global Capabilities, the client successfully transformed their AV infrastructure into a streamlined, scalable, and reliable communication system. With standardised Microsoft Teams Rooms, 24/7 support, and a simplified financial approach, the company achieved a unified collaboration experience across their international locations.
Results & Benefits:
- Enhanced Collaboration: A consistent AV experience across all offices improved internal communication and efficiency.
- Increased Reliability: Proactive monitoring significantly reduced system downtime and technical disruptions.
- Scalability & Flexibility: The standardised approach allowed for future expansions with minimal disruptions and a consistent support model.
- Cost Efficiency: Localised financial processes reduced operational costs and increased budgeting accuracy.
- Improved User Experience: Employees benefited from intuitive, high-quality video conferencing, improving remote work and cross-office collaboration.
Frequently Asked Questions
Global organisations can standardise AV systems by adopting a single, standards-based platform that integrates with existing IT and security infrastructure. A unified approach ensures consistent user experience, simplifies support, and enables scalable deployment across all locations.
Standardising Microsoft Teams Rooms provides a consistent meeting experience regardless of location, reducing user friction and support complexity. It also simplifies training, governance, and long-term scalability while aligning collaboration tools with enterprise security and compliance requirements.
Let’s Build What’s Next—Together
Today’s challenges don’t sit in one category. Neither should your solutions. When infrastructure, digital transformation, and security work together, complexity fades and progress accelerates.