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Field Service Management

IT Field Services

Our team works as an extension of your IT department with high-quality deployment and consistent support across all your locations.

Our service offers real-time insights and standardizes workflows in lifecycle projects delivered from our global field technician network. From a single site to thousands of locations - New Era Technology delivers.

 

Common Field Service Challenges

Technology can create unique challenges that strain internal resources and impact the customer experience. A managed services provider like New Era Technology can help alleviate these issues.

Without a Managed field services partner, organizations face inconsistent quality, vendor management headaches, and costly delays that disrupt operations

 

Deployments Every Year

Issues Resolved on First Attempt

Comprehensive Coverage

IT Field Service Offerings

From installation to ongoing support, our field services cover every aspect of on-site technology management.

Installation & Deployment

Rapid rollout of in-store and on-site technology including Wireless, Cellular/Satellite-based Internet, Physical Security systems, POS systems, peripherals, kiosks, and digital signage - with documented requirements and digital photo verification for every installation.

Low-Voltage Wiring & Cabling

Consistent network infrastructure and structured cabling solutions for new locations, conversions, or network move-add-change requests with certified technicians and quality assurance.

Site Surveys & Audits

Comprehensive general, wireless, physical security, and cabling surveys providing thorough inspections and equipment audits to ensure project success before deployment begins.

Break/Fix Support

Quick-response field service calls for expected or unexpected moves, adds, and changes (MACs) with qualified technicians matched to specific skill sets and SLA requirements.

Staging & Logistics

Centralized staging, configuration, and kitting services ensure equipment arrives deployment-ready, reducing on-site time and minimizing disruption to your operations.

Global Coverage

Access to a vetted network of skilled technicians across the world, ensuring consistent service quality, whether you have 10 locations or 10,000.

Managed Field Services

Why Partner with New Era

Our managed approach to field services delivers consistent quality, real-time visibility, and simplified vendor management — whether you manage 10 locations or 10,000.

  • Skills-focused dispatching gets the right technician for every job based on verified certifications and ratings

  • Real-time project monitoring with live visibility into technician progress and completion status

  • Centralized portal access 24/7/365 for project documentation, site photos, and invoicing

  • A single point of contact reduces vendor management complexity across all locations

What Our Customers Say​

"New Era has proven to be a value-added partner by not behaving like a vendor supplier, but understanding the impact of the work they deliver to the success of Chipotle."

Chipotle | IT Operations Services Management

The New Era Field Services Advantage

Live Project Monitoring

Real-time visibility into technician location, progress, and event completion through our centralized project portal.

Skills-Matched Dispatch

Technicians are matched to projects based on verified skills, certifications, and previous performance ratings.

Global Coverage

A vetted technician network spanning the globe with consistent quality and response times.

24/7 Support Access

Get around-the-clock access to our project coordination team and Network Operations Center.

Field Services Across Every Vertical

From retail to healthcare, our field technicians have the expertise to support your industry’s unique requirements.

Industries We Serve

Contact Us

Ready to Simplify Your Field Services?

Contact us today to discuss how New Era's managed field services can reduce complexity, improve quality, and give you complete visibility across all your locations.