Manage, monitor, control and automate your entire Microsoft Teams Video Collaboration deployment with New Era Technology.

We have installed over 900 Microsoft Teams rooms. Our expertise is making our customers’ Microsoft Teams strategy more reliable, more cost effective and more flexible.

How do we enhance your Microsoft Teams Strategy?

  • We will help you integrate with existing or complex meeting spaces.
  • We proactively manage and support all the equipment in the room, including supporting AV components via a single pane of glass.
  • We provide ready access to on-site assistance and replacement equipment next working day.
  • We enable you to run meetings that are required on platforms other than MS teams.

What we offer

Our Managed Service for Microsoft Teams enables organisations to enjoy the full benefits of their video communications technology, with increased reliability, flexibility, and cost efficiencies.

With behind-the-scenes management, monitoring, and performance optimisation, we ensure the best possible video collaboration experience as well as providing maximum up-time for your Microsoft Teams video conferencing system and devices.

AV design and implementation

Our team of AV design experts will work with you to create a fully immersive Microsoft Teams room experience.

Managed services

Complete management and monitoring of your entire Microsoft Teams estate, which enables you to offer your users:

  • Optimum user experience
  • Maximum performance and up-time
  • Increased efficiencies and meeting reliability
  • Reduced costs

Comprehensive monitoring

Full monitoring, alerting, control and reporting on your Microsoft Teams services and management of your Microsoft Teams devices. With real time performance alerts, detailed diagnostics, and full reporting.

Unbeatable support

Our services are backed by a global team of expert technicians. Supporting multiple vendors, through one single SLA, our 24/7 support team are always on hand to ensure you receive the optimum service.

Contact one of our expert collaboration technicians to find out more

  • Please provide area code with the number, e.g. for UK ### #######

Business challenges we help solve

Hybrid working

Implementation of vendor agnostic solutions and services to support users from any location and any device.

Global strategy

Delivery of global collaboration services.

Strategy definition and implementation for unified global standards and the ‘digital workplace’.

Increase business efficiencies

Increased reliability and  service standards with reduced operational costs.

Simplified self-service and reduced on-site IT support requirements.

Remote management

Management of multi-vendor collaboration technology plus lifecycle management and support of meeting space technology



Videoconferencing over the past two years and upcoming trends

Meet Simon Shaw, Head of Strategic Accounts here at New Era, as he reflects on his experience with videoconferencing over the past two years and gives us his view on trends.

Lendlease’s benefit from flexible and secure video communication

Lendlease needed to create flexibility for their senior Executives, allowing them to collaborate remotely and build solid working relationships.

Managed Services to support hybrid working

New Era places value on partnering together to find a customized solution that matches your budget and meets your desired functionality for audio visual solutions.