Manage, monitor, control and automate your entire Microsoft Teams Video Collaboration deployment with New Era Technology.

We have installed over 900 Microsoft Teams rooms. Our expertise is making our customers’ Microsoft Teams strategy more reliable, more cost effective and more flexible.

microsoft teams rooms partner

New Era supports the whole lifecycle of your Teams Rooms collaboration.


  • We will help you integrate with existing or complex meeting spaces.
  • We proactively manage and support all the equipment in the room, including supporting AV components via a single pane of glass.
  • We provide ready access to on-site assistance and replacement equipment next working day.
  • We enable you to run meetings that are required on platforms other than MS teams.

What we offer

Our full end-to-end solution supports you no matter where you are on the Microsoft Teams Rooms transformation. From AV design through to expert support for your entire VC environment, we ensure you offer a seamless collaboration experience for all your users – no matter where they are based.

  • Microsoft Teams Rooms FastTrack Partner
  • 1000+ Microsoft Teams Rooms Deployed Around the World
  • Microsoft Gold Partner

AV design and implementation

Our team of AV design experts will work with you to create a fully immersive Microsoft Teams Rooms experience.

Managed services

We offer an enhanced Manage service for Microsoft Teams, which is the perfect complement to the Microsoft Pro License and keeps your rooms running seamlessly.

Comprehensive monitoring

Full monitoring, alerting, control and reporting on your Microsoft Teams Rooms services and management of your Teams Rooms devices. With real time performance alerts, detailed diagnostics, and full reporting.

Unbeatable support – 24/7

Our services are backed by a global team of expert technicians. Supporting multiple vendors, through one single SLA, our 24/7 support team are always on hand to ensure you receive the optimum service.

Contact one of our expert collaboration technicians to find out more

  • Please provide area code with the number, e.g. for UK ### #######

Enhanced Managed Service for Microsoft Teams Rooms

Our unrivalled managed service for Microsoft Teams offers an enhanced level of support and remote management tools, to make your Microsoft Teams Rooms run seamlessly.

With behind-the-scenes management, monitoring, and performance optimisation, we ensure the best possible video collaboration experience as well as providing maximum up-time for your Microsoft Teams video conferencing system and devices.

  • Tier 1, 2 and 3 human support helpdesk
  • Support for both end-user and IT Operations
  • Proactive incident management
  • Enhanced remote control for all devices and rooms
  • RMA for all devices in the room
  • Health monitoring and alerting

Business challenges we help solve

Hybrid working

Implementation of vendor agnostic solutions and services to support users from any location and any device.

Global strategy

Delivery of global collaboration services.

Strategy definition and implementation for unified global standards and the ‘digital workplace’.

Increase business efficiencies

Increased reliability and  service standards with reduced operational costs.

Simplified self-service and reduced on-site IT support requirements.

Remote management

Management of multi-vendor collaboration technology plus lifecycle management and support of meeting space technology



Top five tips for Microsoft Teams success

So, you have chosen Microsoft Teams as your collaboration platform of choice. What can you do to ensure success and return on your investment?

Managing Microsoft Teams as part of the digital workplace

Rob Westwood, our Director of Product & Solution Design gives his insight into the world of Managed Services for the digital workplace.

New Era’s insight on Microsoft Teams

We caught up with Eric Bixler, National Director of AV Solutions to discuss how customers are deploying Microsoft Teams Rooms to support their hybrid working strategies.