Manage, monitor, control and automate your entire Microsoft Teams Video Collaboration deployment with New Era Technology.

We have installed over 900 Microsoft Teams rooms. Our expertise is making our customers’ Microsoft Teams strategy more reliable, more cost effective and more flexible.

microsoft teams rooms partner

How do we enhance your Microsoft Teams Strategy?

  • We will help you integrate with existing or complex meeting spaces.
  • We proactively manage and support all the equipment in the room, including supporting AV components via a single pane of glass.
  • We provide ready access to on-site assistance and replacement equipment next working day.
  • We enable you to run meetings that are required on platforms other than MS teams.

What we offer

Our Managed Service for Microsoft Teams enables organisations to enjoy the full benefits of their video communications technology, with increased reliability, flexibility, and cost efficiencies.

With behind-the-scenes management, monitoring, and performance optimisation, we ensure the best possible video collaboration experience as well as providing maximum up-time for your Microsoft Teams video conferencing system and devices.

AV design and implementation

Our team of AV design experts will work with you to create a fully immersive Microsoft Teams room experience.

Managed services

Complete management and monitoring of your entire Microsoft Teams estate, which enables you to offer your users:

  • Optimum user experience
  • Maximum performance and up-time
  • Increased efficiencies and meeting reliability
  • Reduced costs

Comprehensive monitoring

Full monitoring, alerting, control and reporting on your Microsoft Teams services and management of your Microsoft Teams devices. With real time performance alerts, detailed diagnostics, and full reporting.

Unbeatable support

Our services are backed by a global team of expert technicians. Supporting multiple vendors, through one single SLA, our 24/7 support team are always on hand to ensure you receive the optimum service.

Contact one of our expert collaboration technicians to find out more

  • Please provide area code with the number, e.g. for UK ### #######

Business challenges we help solve

Hybrid working

Implementation of vendor agnostic solutions and services to support users from any location and any device.

Global strategy

Delivery of global collaboration services.

Strategy definition and implementation for unified global standards and the ‘digital workplace’.

Increase business efficiencies

Increased reliability and  service standards with reduced operational costs.

Simplified self-service and reduced on-site IT support requirements.

Remote management

Management of multi-vendor collaboration technology plus lifecycle management and support of meeting space technology



Top five tips for Microsoft Teams success

So, you have chosen Microsoft Teams as your collaboration platform of choice. What can you do to ensure success and return on your investment?

Managing Microsoft Teams as part of the digital workplace

Rob Westwood, our Director of Product & Solution Design gives his insight into the world of Managed Services for the digital workplace.

New Era’s insight on Microsoft Teams

We caught up with Eric Bixler, National Director of AV Solutions to discuss how customers are deploying Microsoft Teams Rooms to support their hybrid working strategies.