Manage, monitor, control and automate your entire Microsoft Teams Video Collaboration deployment with New Era Technology.
We have installed over 900 Microsoft Teams rooms. Our expertise is making our customers’ Microsoft Teams strategy more reliable, more cost effective and more flexible.
Enhanced Managed Service for Microsoft Teams Rooms
Our unrivalled managed service for Microsoft Teams offers an enhanced level of support and remote management tools, to make your Microsoft Teams Rooms run seamlessly.
With behind-the-scenes management, monitoring, and performance optimisation, we ensure the best possible video collaboration experience as well as providing maximum up-time for your Microsoft Teams video conferencing system and devices.
- Tier 1, 2 and 3 human support helpdesk
- Support for both end-user and IT Operations
- Proactive incident management
- Enhanced remote control for all devices and rooms
- RMA for all devices in the room
- Health monitoring and alerting
Business challenges we help solve
Delivery of global collaboration services.
Strategy definition and implementation for unified global standards and the ‘digital workplace’.
Increase business efficiencies
Increased reliability and service standards with reduced operational costs.
Simplified self-service and reduced on-site IT support requirements.
Management of multi-vendor collaboration technology plus lifecycle management and support of meeting space technology
We caught up with Eric Bixler, National Director of AV Solutions to discuss how customers are deploying Microsoft Teams Rooms to support their hybrid working strategies.