Enhancing Collaboration for a Leading UK Insurance Company

Our client, one of the UK’s leading insurance companies with a heritage dating back to 1843, approached New Era Technology to assist with the renovation of their office space. As part of their modernisation strategy, they wanted to create a meeting space equipped with an integrated Microsoft Teams Boardroom solution that would deliver a seamless collaboration experience.

The Challenge

The client required:

• Design options for meeting rooms capable of hosting high-quality, reliable video collaboration dedicated and certified to Microsoft Teams.
• A centralised management and monitoring solution to minimise downtime.
• A future-proof system that could integrate with existing infrastructure while accommodating evolving technology needs.

They also needed reassurance that ongoing maintenance and support would be in place to ensure smooth day-to-day operations.

Our Approach

1. Understanding User Experience

Our first priority was to understand how the meeting rooms would be used. We considered:

• Room size and layout.
• The number of employees using the space.
• The nature of the meetings (internal collaboration, client presentations, hybrid meetings).
• The specific collaboration tools employees relied on.

This insight informed every design choice, ensuring the technology matched the workspace’s operational needs.

2. Technical Planning & Solution Design

We explored several technical considerations, including:

• Noise suppression and voice isolation to ensure clear audio.
• Optimal speaker placement for balanced sound coverage.
• Cable routing for a clean, professional aesthetic.
• Choosing between ceiling-mounted or table microphones based on acoustics and user preferences.

New Era remains vendor-agnostic, working with all certified technology providers to ensure quality, interoperability, and long-term viability.

3. Integrated Monitoring & Management

The chosen solution was deployed and registered with New Era’s Customer Command Centre for Collaboration (C3), enabling real-time monitoring and proactive issue resolution.

Example in action:
When a meeting room system unexpectedly signed out, C3 detected the fault instantly. Our remote support team reconnected and logged the system back in without dispatching an engineer or requiring local IT intervention.

4. Maintenance & Support

Under New Era’s Care Standard Maintenance Support, if an issue cannot be resolved remotely, our ITIL Service Desk dispatches an engineer in line with our Next Business Day SLA.

The Results

• Dramatic reduction in meeting room downtime thanks to proactive monitoring.
• Faster issue resolution, avoiding unnecessary site visits or lengthy diagnostics.
• Optimised user experience with meeting spaces tailored to employee needs.
• A future-proof, centrally managed collaboration environment that supports the client’s ongoing digital transformation.

Conclusion

By combining a user-first approach with cutting-edge collaboration management technology, New Era Technology delivered an integrated Microsoft Teams Boardroom solution that not only met, but exceeded expectations. The client now enjoys a robust, reliable, and fully supported meeting environment; ensuring that technology enhances collaboration rather than disrupting it.