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C3 – Customer command center for collaboration

C3 is a pioneering service management platform revolutionising global video collaboration for mid-market and enterprise organisations. Get full visibility, proactive support, and expert management for every room, platform, and device. 

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Why Managing Video Collaboration Spaces Is Harder Than It Should Be

You’re expected to deliver seamless video experiences across multiple platforms, devices, and locations, but traditional AV support models weren’t built for modern work.

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How C3 Solves These Problems

With our C3 portal and managed service, you get a smarter way to monitor, manage, and support your video collaboration environments.

Real-Time Room Insights

You get instant visibility into performance and usage across every room, platform, and vendor. 

Proactive Fault Detection

We spot issues before they disrupt meetings, resolving them fast to keep your spaces running smoothly.

Centralised Control & Reporting

Manage your environments from one dashboard, with clear data to guide decisions and improvements.

Multi-vendor Platform Integration

We support Microsoft Teams Rooms, Zoom, Cisco, and more, without juggling separate tools or workflows.

C3 Core Features

Designed to address the complexity of multi-vendor AV environments, C3 delivers a seamless, scalable solution that integrates proactive monitoring, end-to-end managed services, and a vendor-agnostic dashboard, all in a single-pane-of-glass view

Proactive monitoring

  • Detects and alerts on issues before they impact users, such as hardware failures or software glitches
  • Resolves 94% of identified issues within 8 hours, with 75% fixed within 1 hour, avoiding onsite engineer visits
  • Identifies an average of 176 issues per client per month, reducing downtime and increasing system reliability
  • Drives a 96% remote resolution rate, enabling frictionless meeting room experiences and user satisfaction
  • Transitions organisations from reactive support to a predictive, data-driven model, enhancing operational resilience

Remote management

  • Enables automated issue resolution, closing tickets without requiring end-user action or technical input
  • Consolidates management of multi-vendor environments into a single dashboard, simplifying operations
  • Provides real-time visibility into room performance and device status, supporting faster, data-driven decisions
  • Powers 24/7/365 support coverage, resolving most issues without site visits, cutting costs and delays
  • Supports preventive maintenance and loaner equipment logistics, ensuring continuous uptime and predictable service delivery

Resources

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Enhanced monitoring and management of video enabled rooms with C3

In this case study we look at a client who needed a dedicated Managed Service partner to monitor, manage and support Microsoft Teams Rooms they had installed across their UK locations.

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Financial enterprise transforms collaboration with bespoke portal management & C3

As one of the world’s top financial firms, the company required a seamless and intelligent solution to oversee and maintain its extensive video collaboration ecosystem….

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