Financial Services Firm Enhances Collaboration with AV as a Service

Our client, with a workforce of over 20,000 employees, recognised the need to modernise its audio-visual (AV) infrastructure to enable seamless collaboration across its international offices. The firm’s legacy AV systems were outdated, leading to frequent technical issues, inconsistent user experiences, and escalating maintenance costs. As a result, it sought a comprehensive solution that could enhance operational efficiency, provide scalable AV solutions, and support effective communication across its global teams. 

The firm faced several challenges that hindered its ability to collaborate effectively and maintain operational efficiency:

• Outdated Technology: The existing AV systems were incompatible with modern collaboration tools, making it difficult for teams to communicate and collaborate across regions.
• High Maintenance Costs: Maintaining and repairing aging AV equipment incurred unpredictable costs, placing a strain on both financial resources and staff time. Reducing AV maintenance costs became a priority for the firm.
• Inconsistent User Experience: The AV setups in different offices varied greatly, resulting in inconsistent meeting experiences that led to employee and client dissatisfaction. Enhancing user experience with AV was essential to improve engagement and productivity.
• High Cost of Replacement: A budget for a global technology refresh was not available, which would result in a fractured replacement project over an extended period.

New Era Technology offered a comprehensive solution in the form of their AV as a Service (AVaaS) model. This subscription-based AV solution allowed the firm to access cutting-edge, cost-effective AV technology without the significant upfront investment. After a thorough assessment of the firm’s needs, New Era implemented the following solution components:

• Scalable Subscription Model: The firm adopted a flexible monthly subscription plan that included hardware, software, support, and future upgrades. This model enabled the firm to control costs while having access to the latest AV technology.
• Standardised AV Systems: Deployment of uniform AV setups across all global offices ensured consistency in the user experience, creating a seamless collaboration environment for employees worldwide.
• 24/7 AV Support Services: New Era provided round-the-clock support with a dedicated service desk and a global team of AV experts, ensuring prompt resolution of any technical issues across all time zones.
• Proactive AV Monitoring and Maintenance: Continuous monitoring of the AV infrastructure helped New Era identify and resolve potential issues before they affected the firm’s operations, significantly reducing downtime and enhancing system reliability.

The implementation of AVaaS resulted in numerous benefits for the global financial services firm:

• Cost Predictability: The subscription model eliminated the need for large capital expenditures and provided a predictable monthly cost, making financial planning easier and more efficient.
• Enhanced User Experience: Standardised, state-of-the-art AV systems improved the quality of meetings and boosted user satisfaction across all locations, leading to more productive collaboration.
• Resource Optimisation: By outsourcing the management of its AV infrastructure to New Era, the firm’s internal IT staff was freed up to focus on more strategic initiatives rather than routine maintenance and troubleshooting.
• Scalability: The flexible nature of the AVaaS model allowed the firm to quickly scale its AV infrastructure up or down based on business needs, ensuring adaptability in a dynamic marketplace.
• Improved Collaboration Tools: The new AV setup integrated with modern collaboration platforms, improving communication efficiency across teams and regions.

Partnering with New Era Technology to adopt the AVaaS model enabled the global financial services firm to modernise its AV infrastructure, streamline operations, and foster better collaboration across global teams. By eliminating outdated technology and high maintenance costs, the firm significantly improved its AV systems’ performance, while simultaneously reducing costs and gaining the flexibility to scale in response to future needs. This comprehensive approach ensured a cost-effective, scalable AV solution that enhanced user experience and collaboration tools while maintaining 24/7 AV support services.