Supporting a Transition from Skype to Microsoft Teams Rooms
Challenges
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Transition from Skype to Microsoft Teams
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Provide a smooth and seamless user experience fit for purpose
Solutions
- Systematic equipment replacement
- Remote monitoring and management
- White-glove service with onsite support
- Expert guidance for technology optimisation
Results
- Providing managed services and support that future-proof meeting spaces and ensure seamless collaboration across all environments
Return-to-office Strategy After Lockdown
This global law firm, boasting more than 20 offices worldwide, approached us post-lockdown seeking help for a transition from a standardised Skype approach to Microsoft Teams to help enhance user experience.
Leveraging our eight-year history of collaboration with them, they approached us for help in designing and building a seamless MTR setup for office returnees, whilst facilitating the imperative need to connect with clients globally across diverse platforms
Ensuring Optimal Room Design and Technology Placement
Although the client knew they wanted Microsoft Teams, we reviewed all their modern workplace needs to ensure we were future-proofing the solution.
We started by asking questions about how they will maintain support and service. What happens when AV equipment doesn't work or if the user experience is not up to standards? Or what if your meeting room needs updating or changing?
It's more than just understanding where to add the display vs camera and how to adapt to new technology. An in-house team faces challenges when not specialized in the technology. The law firm saw the advantage of our remote managing service, which ensures a consistent delivery of top-tier user experiences.
High-touch Deployment of Microsoft Teams Rooms
Working in their London office, the international headquarters and largest office, we are systematically replacing equipment on a room-by-room basis, whilst providing remote managing and monitoring for operational rooms, ensuring a seamless transition.
We are also delivering high level service with onsite support where needed and best-in-class SLA. Not all customers ask for this level of support, but our white-glove management solution can really benefit a company when the choice of specialised meeting spaces has been made.
This is an ongoing project and we continue to work with the customer, delivering high standard meeting spaces with full support. Every room is getting its own unique update to deliver the expected user experience, whilst we also help on-site with full support.
Smooth, High-quality User Experience
The brief was to transition from Skype to Microsoft Teams and provide a smooth and seamless user experience fit for purpose. We continue to deliver this, room by room; providing the customer with meeting spaces fit for the future and worldwide collaborations. We are glad to see the benefits of hybrid working put into action as we know this will only grow in the future.
Frequently Asked Questions
The transition is typically done in phases, upgrading meeting rooms one by one to Microsoft Teams Rooms while maintaining existing room functionality and ensuring minimal disruption to daily operations.
Common challenges include ensuring correct camera and display placement, maintaining service continuity, meeting user expectations, and supporting rooms that are still in active use during upgrades.
Let’s Build What’s Next—Together
Today’s challenges don’t sit in one category. Neither should your solutions. When infrastructure, digital transformation, and security work together, complexity fades and progress accelerates.