Mobile Device Management Migration for Large State Agency

For a large state agency responsible for supporting more than 2 million people, mobile technology played a central role in delivering essential services efficiently and securely. With roughly 2,000 devices in active use across its operations, the agency recognized the need to move from AirWatch/Workspace ONE to Microsoft Intune as part of a wider effort to bring greater consistency to device oversight, policy enforcement, and security administration. The transition was tied to a larger objective: establishing a more cohesive management structure that could better support day-to-day service delivery while aligning with evolving operational and compliance expectations. Because these mobile devices were deeply embedded in frontline workflows and public-facing support functions, the initiative required careful planning to maintain continuity, strengthen administrative control, and create a more standardized foundation for the agency’s ongoing technology strategy. 

A large state agency serving more than 2 million people needed to transition its mobile device management environment from AirWatch/Workspace ONE to Microsoft Intune as part of a broader effort to bring greater consistency to mobile devices, policy administration, and security oversight. This was a significant operational challenge because approximately 2,000 devices were deeply embedded in daily workflows and played an essential role in supporting state-level customer service requirements. Any change to the management platform had to account for the scale of the environment, the importance of maintaining continuity across day-to-day operations, and the need to align device management with a more standardized and secure framework. The agency was not simply replacing one platform with another; it was advancing a broader initiative to create a more unified approach to how mobile technology was governed, secured, and managed across the organization.

New Era Technology took a disciplined, data-driven approach to prepare the agency for a successful transition by first analyzing client data and operational requirements to accurately identify which devices needed to be migrated. This process included resolving critical data gaps and auditing more than 4,000 records to improve accuracy, visibility, and readiness across the device environment. Through targeted analysis, detailed planning, project coordination, and technical guidance, New Era established a clear framework for execution that aligned the migration effort with the agency’s broader operational and security objectives. This structured approach created a dependable foundation for an efficient, well-managed migration and helped ensure that the transition could move forward with greater clarity and control. 

Working closely with Microsoft and the client team, New Era Technology delivered measurable outcomes that strengthened both mobile device management and ongoing operational oversight. The team removed more than 2,200 outdated AirWatch records and successfully migrated nearly 2,300 devices to Microsoft Intune, helping the agency move to a cleaner, more standardized management environment. In addition to completing the migration, New Era resolved policy-related issues that were essential to maintaining alignment with strict security requirements. The engagement also enhanced Intune reporting capabilities, providing better visibility into device inventory and usage and improving the accuracy of management data. As a result, the agency gained a more reliable and transparent mobile management framework that supported continued compliance with state and federal security standards.