Australia
Canada
LATAM
New Zealand
UAE
United States
C3 – Customer Command Center for Collaboration
Powering our Managed Service for AV and Video Collaboration Environments
New Era’s Customer Command Center for Collaboration (C3) is a pioneering service management platform revolutionising global video collaboration for mid-market and enterprise organisations
In one month alone, C3’s proactive monitoring identified over 110 issues in one clients’ Microsoft Teams Room Environment
96% of those tickets were resolved the same day without an engineer having to go to site.
