Managed Services
Improve efficiency and reliability of network operations proactively
New Era helps you increase overall efficiency, and maintain a stable and reliable network environment. The comprehensive reporting capabilities allow you to rationalize IT spending and optimize your strategic IT planning. Priority access to our experienced support technicians and engineers means you
have experts when you need them—for a fraction of the price it would cost to expand your team.
Features
24/7 Proactive Monitoring
24/7 Alerting
24/7 Alarm Resolution & Technician Dispatch
Web Portal Access
Remote Access via Web Interface
Real-time and Historical Reporting
Option to Add More Support Hours or
On-site Engineer
Platinum | Gold | Silver | Bronze | |
---|---|---|---|---|
MONITORING | 24x7 | 24x7 | 24x7 | 24x7 |
ON-SITE ENGINEER | 1 Eng. / 1 day per mo. | Optional | Optional | Optional |
ON-SITE SLA | 4 hours | 8 hours | 8 hours | 8 hours |
REMOTE SLA | 1 hour | 2 hours | 4 hours | 4 hours |
EMAIL SLA | 1 hour | 1 hour | 1 hour | 2 hours |
SUPPORT HOURS | 80 | 80 | 40 | 20 |