Managed Services

Improve efficiency and reliability of network operations proactively

New Era helps you increase overall efficiency, and maintain a stable and reliable network environment. The comprehensive reporting capabilities allow you to rationalize IT spending and optimize your strategic IT planning. Priority access to our experienced support technicians and engineers means you
have experts when you need them—for a fraction of the price it would cost to expand your team.


24/7 Proactive Monitoring
24/7 Alerting
24/7 Alarm Resolution & Technician Dispatch
Web Portal Access
Remote Access via Web Interface
Real-time and Historical Reporting
Option to Add More Support Hours or
On-site Engineer


Platinum Gold Silver Bronze
MONITORING 24x7 24x7 24x7 24x7
ON-SITE ENGINEER 1 Eng. / 1 day per mo. Optional Optional Optional
ON-SITE SLA 4 hours 8 hours 8 hours 8 hours
REMOTE SLA 1 hour 2 hours 4 hours 4 hours
EMAIL SLA 1 hour 1 hour 1 hour 2 hours
SUPPORT HOURS 80 80 40 20