Infrastructure Rebuild & MDR Services for Law Firm Following Ransomware Attack
A leading law firm focused on legal and business communities sustained a ransomware attack that affected their technology environment. New Era Technology had a long-term relationship with the customer, as the law firm utilized New Era’s Professional Services for many years.
Following the attack, the law firm reached out to their trusted advisor to immediately discuss the plans to mitigate the threat and discuss plans for the recovery process.
Challenges
- Ransomware attack halted core firm operations
- More than 15 servers went offline
- Critical systems became inaccessible across teams
- Approximately 150 users faced major disruption
- Incident created financial and reputational risk
Solutions
- Restored operations using secure backup recovery
- Limited productivity loss to one day
- Strengthened the firm’s overall security posture
- Improved resilience during the investigation process
- Led to SecureBlu MDR service adoption
Results
- Continuous monitoring improved the firm’s protection
- Rapid detection strengthened incident response readiness
- Coordinated response reduced ongoing security risk
- Daily security operations shifted to New Era
- Internal teams refocused on strategic priorities
A Trusted Response to a Critical Cyber Incident
A leading law firm serving legal and business communities experienced a ransomware attack that disrupted its technology environment and created an urgent need for containment and recovery. The firm had a long-standing relationship with New Era Technology through years of Professional Services engagement, establishing trust and familiarity with its operational and technical needs.
In the immediate aftermath of the attack, the law firm turned to New Era as a trusted advisor to assess the situation, address the threat, and plan the path forward. With business continuity and system recovery at stake, the firm worked with New Era to discuss mitigation steps, stabilize the environment, and support the recovery process. That existing relationship enabled rapid collaboration at a critical time and helped the organization move quickly from response planning to recovery strategy.
Critical Operational Disruption
The ransomware attack brought the law firm’s technology environment and core operations to an immediate halt. More than 15 critical servers were taken offline, disrupting access to essential systems relied on by approximately 150 users across the organization. As a result, the firm faced significant operational disruption at a time when timely access to information and uninterrupted system availability were critical to daily business functions.
Beyond the technical impact, the outage introduced immediate financial and reputational risk. With key systems unavailable and normal operations interrupted, the firm needed to quickly assess the scope of the incident, contain the disruption, and begin planning for recovery while minimizing further business impact.
Restoring Operations and Strengthening Security
During the investigation, New Era identified a viable backup that enabled the law firm to restore business functionality with only one day of lost productivity. This helped the organization recover critical operations quickly and reduce the overall impact on day-to-day business activity.
At the same time, New Era worked with the law firm to strengthen its security procedures by implementing active monitoring and threat detection capabilities. These improvements enhanced the firm’s ability to identify and respond to potential threats more effectively.
As part of its long-term response, the law firm elected to adopt New Era’s SecureBlu Managed Detection & Response services. This provided enhanced ongoing protection and a more proactive approach to threat monitoring and detection.
“New Era’s SecureBlu MDR service perfectly meets the requirements of our business and security needs. We have found significant value in the fast response times to events and alerts, and the analysis being provided is drastically helping reduce investigation time for our team. We have zero complaints about the service and would recommend it to anyone serious about security who needs to augment their teams with a proactive, professional, and expert security team.” — Information Technology Director, Leading Law Firm
A More Resilient Path Forward
The law firm is now in a stronger position to protect against current and future threats, with improved security measures in place to support a more resilient operating environment. With this enhanced protection, the organization has also regained valuable time and internal capacity that can now be directed toward other strategic and tactical initiatives. This shift allows the firm to focus more fully on broader business priorities while maintaining greater confidence in its ongoing security posture.
Frequently Asked Questions
As part of its long-term response, the law firm elected to adopt New Era’s SecureBlu Managed Detection & Response services to support ongoing threat monitoring and protection.
Let’s Build What’s Next—Together
Today’s challenges don’t sit in one category. Neither should your solutions. When infrastructure, digital transformation, and security work together, complexity fades and progress accelerates.