Client Support

New Era Technology is standing by to help you. Access support via one of the methods below.

Support

Submit a Ticket

If you are experiencing an outage, please call the New Era NOC immediately.
  • Please provide area code with the number, e.g. for US ### #######

 Service Portals

Please select a portal from the dropdown menu.

Remote Support

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NEW ERA ANYWHERE

Charleston Client Support

If you are a Charleston Client (formerly ATS), please access the customer support portal here. Please call 1-304-757-6542 and chose option 2 for technical support.

Chicago Client Support

If you are a Chicago Client (formerly FlexManage), please submit your ticket here. If you are experiencing an outage, please call 1-800-366-1274 immediately.

Cromwell Client Support

If you are a Cromwell Client (formerly Telserv), please submit your ticket here. If you are experiencing an outage, please call 1-866-483-5737 immediately.

Toledo Client Support

If you are a Toledo Client (formerly Meyer Hill Lynch), please submit your ticket here. If you are experiencing an outage, please call 1-419-720-4242 immediately.

About Us

New Era Technology helps more than 9,000 customers worldwide adapt to a rapidly changing digital world.

 

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