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Client Support
New Era Technology is standing by to help you. Access support via one of the methods below.
Support
Submit a Ticket
If you are experiencing an outage, please call the New Era NOC immediately.
Service Portals
Service PortalsPlease select a portal from the dropdown menu.
Remote Support
Remote SupportClick the button below to begin your session.
Charleston Client Support
If you are a Charleston Client (formerly ATS), please access the customer support portal here. Please call 1-304-757-6542 and chose option 2 for technical support.
Chicago Client Support
If you are a Chicago Client (formerly FlexManage), please submit your ticket here. If you are experiencing an outage, please call 1-800-366-1274 immediately.
Cromwell Client Support
If you are a Cromwell Client (formerly Telserv), please submit your ticket here. If you are experiencing an outage, please call 1-866-483-5737 immediately.
Minneapolis Client Support
If you are a Minneapolis Client (formerly Comm-Works), please access the C3 portal here or call 888-806-7836 for support.
Newark NJ Client Support
If you are a Newark NJ Client (formerly BITS), please call 888-248-7911 for support.
Toledo Client Support
If you are a Toledo Client (formerly Meyer Hill Lynch), please submit your ticket here. If you are experiencing an outage, please call 1-419-720-4242 immediately.
Wausau Client Support
If you are a Wausau Client (formerly RMM Solutions), please submit your ticket here. If you are experiencing an outage, please call 877-730-7471 immediately.