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Transforming video collaboration through the power of Cisco and Microsoft p...
As two tech giants come together to form a strategic partnership in the world of collaboration and communication, what a...
How to plan and build multipurpose video collaboration spaces
Many organisations are investing to enhance their video-enabled spaces, aiming to provide adaptable environments that ca...
Checkmate : The Strategy Behind a Contact Center
I’m not a chess expert, but like most people, I am aware of the basic rules and I know that it’s a game of skill and...
A Wealth of Data to be Found in the Customer Contact Center
We are in an era where data is accessible everywhere, at any time. It is therefore possible to know the specific needs o...
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