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5 Rules for a Perfect Use of Chat in a Customer Contact Center
Even though the telephone remains the preferred mode of communication in customer contact centers, chat continues to gai...
Checkmate : The Strategy Behind a Contact Center
I’m not a chess expert, but like most people, I am aware of the basic rules and I know that it’s a game of skill and...
The benefits of using a single service provider for Direct Routing and Micr...
Direct Routing for Microsoft Teams Rooms is a solution that enables your organisation to connect your Microsoft Teams Ro...
A Wealth of Data to be Found in the Customer Contact Center
We are in an era where data is accessible everywhere, at any time. It is therefore possible to know the specific needs o...
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