Blog

Even though the telephone remains the preferred mode of communication in customer contact centers, chat continues to gai...

Marie-Helene Savard, Executive Director Customer Experience

I’m not a chess expert, but like most people, I am aware of the basic rules and I know that it’s a game of skill and...

Marie-Helene Savard, Executive Director Customer Experience

We are in an era where data is accessible everywhere, at any time. It is therefore possible to know the specific needs o...

Marie-Helene Savard, Executive Director Customer Experience

Direct Routing for Microsoft Teams Rooms is a solution that enables your organisation to connect your Microsoft Teams Ro...

Sidsel Loyche

MY experience on the current situation On March 10th, 2020, I was returning from a trip to the Dominican Republic. I put...

Marie-Helene Savard, Executive Director Customer Experience

As two tech giants come together to form a strategic partnership in the world of collaboration and communication, what a...

Sidsel Loyche

Join our Newsletter