Privacy Policy

The following statement sets out New Era’s policy relating to the collection, storage and use of personal information. Our purpose is to assure anyone who does business with us that New Era will comply with both the letter and spirit of the Privacy Act 1988.

Effective Date 25/01/2022

Your Privacy and New Era Technology Pty Ltd, ABN 24 068 136 274 (collectively and individually referred to as “New Era Technology”, “we”, “our”, or “us”).

We are committed to protecting your privacy as a customer and an online visitor to our Site. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

WHO WE ARE AND HOW YOU CAN CONTACT US

We are New Era Technology and we are based in Melbourne in Australia. However, we have offices around Australia and across the Globe. We are committed to protecting your privacy and respect and uphold your rights when you use this Site. This Privacy Policy applies to the products and services, we provide on our Site (www.neweratech.com) (“Site”) and our social media channels and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.

You can contact us for privacy-related questions by completing this form – www.neweratech.com/au/contact-us

We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.

OUR ROLE IN YOUR PRIVACY

If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you.

OUR RESPONSIBILITIES

As we are the providers of the products and services on this Site, we determine how and why your information is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.

YOUR RESPONSIBILITIES

  • Please read this Privacy Policy and the Website Terms & Conditions.
  • If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.

WHEN AND HOW WE COLLECT INFORMATION

  • You interact with us on social media
  • You complete any sign-up forms, landing pages or send us a direct message via social media or an email to any of our nominated emails
  • You participate in promotions and giveaways or any request for additional information such as customer surveys
  • You accept our cookies and other tracking technologies on any device you use to interact with us
  • You voluntarily submit your information to us for any reason

TYPES OF INFORMATION WE MAY COLLECT (INCLUDING AUTOMATICALLY)

  • Contact details (name, address, email)
  • Information about the products or services you purchase
  • Information that identifies you (your IP address, login, browser type, time zone, browser plug ins, geolocation, what operating system and version)
  • Information on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)

HOW WE USE YOUR INFORMATION

We will use your data for the purposes it was collected and related purposes including:

  • To run our Site
  • To provide you with products, information and services
  • To provide customer support
  • To detect and prevent fraud
  • To improve our Site
  • To make your experience on our Site more efficient and enjoyable
  • To undertake market research e.g. we may contact you for feedback about our products and services
  • To provide you with information about events, other products or services or opportunities that may be of interest
  • Monitoring your compliance with our Website Terms and Conditions

Marketing

New Era will only send advertising mail to you if:

  • You have indicated your consent to receive such mail; or
  • Where the advertising mail is related to the purpose for which the information was collected; or
  • If it would be within an individual’s reasonable expectations to receive such mail.

We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

We may disclose your data for the purposes it was collected and also:

  • As required by law subject to our obligations
  • With your consent
  • Within our business
  • Send you marketing material (with your consent)
  • Process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online and on our social media platforms)
  • Share with third parties to enable us to provide our products and/or services

THIRD-PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see What Are Your Choices with respect to sharing your information. Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies [alone or in conjunction with web beacons or other tracking technologies] to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

Third Parties Who Process Your Data

We share data with third parties in the following circumstances:

  • Other companies in our group of companies, as necessary to operate our Site
  • Our suppliers and service providers working for us e.g. payment processors
  • Our professional and legal advisors
  • Third parties engaged in fraud prevention and detection
  • Law enforcement or other government authorities
  • Where we have your consent to do so or otherwise where we are legally permitted to do so
  • Share with third parties who enable us to provide our products and services which may include:
    • Social media and analytics such as Facebook, Instagram and Google Adwords for purpose of custom audience generation and the development of targeting criteria;
    • Other third parties such as Active Campaign and MailChimp for processing and holding Data that enables us to ensure you are kept informed of our products and/or services, logins and marketing material, offers, promotions, newsletters and blogs.
Google

We use Google Analytics functions. You can find out how your data is collected here and there are instructions here on how to opt-out of Google Analytics data tracking.

Our use of Google Analytics may include but is not limited to display advertising and remarketing. You may see our adverts across the internet, this is due to the use of tracking technologies (cookies) to optimise and serve our adverts based on past visits to our Site. When you log onto our Site, we, with the help of Google Analytics, use your browsing behaviour to connect this with other data that you previously provided to us in accordance with this privacy policy.

Facebook

We use Facebook Insights to track your interaction with our Facebook page www.facebook.com/NewEraTechAU  this will allow us to track usage and improve the performance of our page. We will use Facebook Analytics to better measure, track and understand customer user experience to enable us to improve our products and services that we offer. You can check out Facebook’s privacy policy here and if you want to opt-out of seeing ads on Facebook based on information we have received, you can control this in your ad preferences here.

Linkedin

We use the LinkedIn Insight Tag and conversion tracking to measure the impact of our paid advertising campaigns. The data allows us to see how Ads via LinkedIn influence actions on our Site as well as information relating to website visitors’ device and browser type, and website habits. You can view LinkedIn’s Cookie Policy here.

WHAT ARE YOUR CHOICES?

Don’t provide us with personal data

You can choose not to provide us with any personal data. However if you do this, we will not be able to provide you with any products or services, however, you can continue to use our Site and browse the pages of our Site.

Turning off cookies

Our Site uses cookies and similar technologies to provide certain functionality to our Site.  You can turn off cookies by activating the setting in your browser that allows you to do this.  You can also delete cookies through your browser settings.  If you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.

Don’t want marketing?

We will always let you know before we collect any data from you what the intended use is and if we intend to use it for marketing and if third parties are involved we will obtain your consent (which you can withdraw at anytime). You can change your mind about marketing material by opting out by (a) completing the contact us form on our contact page or by unsubscribing within the email if you have previously subscribed to our newsletter.

ACCESS TO PERSONAL INFORMATION

We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights).  To obtain a copy of the information we have about you, please write to us requesting your information and including your full name, address, signature etc. A copy of your file will be made available within 30 days. We will inform you if a cost applies to finding the information before we perform this task. Please address enquiries to Privacy Officer, New Era, Suite 4/321-323 Camberwell Rd, Camberwell VIC 3124 .

CHANGING INFORMATION

You can contact us to ask us to correct any information we hold about you, that you believe is inaccurate. If you would like to update your information, please contact us via our contact us page: https://www.neweratech.com/au/contact-us/

DELETING DATA

You have the right to request for your data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations. If you would like your data to be erased, please contact us via our contact us page: https://www.neweratech.com/au/contact-us/

COMPLAINTS

If you have any complaints regarding how your data is handled, please contact us via our contact us page: https://www.neweratech.com/au/contact-us/ If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner.

STORAGE AND SECURITY OF YOUR INFORMATION

We realise that our customers trust us to protect their data and we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data.

However, the safety and security of your information also depends on you.  Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone and to be careful about giving out information in public areas of the Website or other publicly accessible platforms. Any transmission of personal information and data is at your own risk as any transmission of information via the internet is not completely secure. We are not responsible for circumvention of any privacy setting or security measures contained on the Website.

How long do we store data

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

AGE OF CONSENT

By using this site, you warrant that you are at least the age of majority in your State or Territory of residence.  Our Site should not be used by anyone under the age of majority and we do not knowingly collect data from anyone under the age of majority.

COOKIES AND HOW TO BLOCK THEM

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.  For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access all or parts of our Site.

WEB BEACONS

We may use web beacons (or clear gifs) on our website and in our emails. So basically when we send emails, we have the ability to track behaviour such as who opened the emails, who clicked the links and collection information such as your IP address, your browser or email type, we then put this information together to improve the performance of our email campaigns and provide you with better and/or services specific to your needs. You will always have the ability to opt out of any emails we send just click the link in the email that says “unsubscribe”.

GOVERNING LAW

This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.

LINKS TO OTHER WEBSITES

This Site may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

UPDATES TO OUR PRIVACY POLICY

Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.  We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy so you know it’s the latest version. Please return periodically to review our privacy policy.