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Managed Services

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Managed Services

We deliver solutions that are rooted in collaboration and innovation to provide creative results, using the best technologies for our customers.

Our diverse portfolio of technology projects offers intricate designs and system integration across varied industries. We have 120+ engineers and technicians certified by leading technology manufacturers and professional industry organisations, plus over 25 years’ experience in planning, designing and implementing complex solutions. We are proud to offer our expertise alongside our highly experienced support team and our 24/7 Network Operations Centre.

  • Full management and monitoring of all or part of your IT and AV infrastructure with our 24/7 network operations centre
  • A range of service level agreements (SLAs) that enable you to select the option best suited for your needs
  • Customized alerts that are triggered by incidents
  • Custom reports with a drag-and-drop report builder and full access to real-time and historical data
  • Insight into network performance with full administrative access to our state-of-the-art network monitoring solution

Explore

Achieve Business Outcomes with New Era Managed Services.

IT

Improve the efficiency and performance of your network technology infrastructure with one of several available service level agreements. New Era provides continuous monitoring of mission critical data network infrastructure from our Network Operations Centre (NOC) which is staffed 24/7 and is equipped with the industry’s most sophisticated technologies.

Network Security

Secure and manage a multitude of devices, reduce operational costs, and simplify the complexities associated with security solutions. With a deep technical understanding of security practices and compliance requirements, we offer tailored solutions to meet your company’s specific needs.

On-Site Support

New Era’s on-site support services provide a cost-effective strategy that results in faster scalability for your business, without compromising your high standards of quality and reliability. We can support your growth initiatives with specialty skill sets on a project basis or by managing day-to-day operations.

Ad Hoc Support

New Era Technology will work with your existing IT team and available resources to offer specialist technical support for the times when your team needs some additional support and guidance. .

Value Added Support

Get the advice and guidance you need with additional managed services, including system reviews, issue or improvement identification, and strategic plan development to improve your technology infrastructure.

Partner with New Era

We deliver solutions that are established in collaboration and innovation to provide creative solutions using the best technologies for our customers.

  • Diverse portfolio of technology projects with intricate designs and system integration across varied industries
  • 120+ engineers and technicians certified by leading technology manufacturers and professional industry organisations, including Cisco, Extreme Networks, AVIXA, Hewlett-Packard Aruba, Avaya, and many others
  • Over 25 years of experience in the planning, design, and implementation of complex solutions
  • Access to our highly experienced support team and our 24/7 Network Operations Centre

Complementary Solutions

Meet with an Expert

Our team of experts will engage with you to develop a strategy that turns your goals and objectives into reality by crafting a solution that is right for your organisation.

Our Partners

Cisco
Microsoft Gold Partner
Fortinet
Veeam
Citrix
vmware
Trend Micro
Barracuda
Hewlett Packard
Dell EMC
Sophos