Managed IT Services

Reduce your operational risk by working with us as your Managed Service Provider

IT Support Services

Managed IT Services For Your Business

Manage your costs and ensure your business operations run smoothly with a New Era Managed IT Service.

Minimise the pressure on your internal team and leverage our team of engineers and technicians, certified by leading technology manufacturers and professional industry organisations. New Era Technology provides a wide range of managed services for small, medium and larger sized Australian businesses; allowing you to scale your IT services as needed.

We are proud to offer our technical expertise alongside our highly experienced support team and our 24/7 support helpdesk.

Smart Office Managed IT Services

Enable Productivity With Our Smart Office Package.

Smart Office is just one of our managed IT service packages.

 

  • Full management and monitoring of all of your IT infrastructure
  • Office software to enable productivity and collaboration
  • Security measures such as firewall, anti-virus and data encryption to provide top-level security
  • Helpdesk support to suit your business, including remote, onsite and flexible support options
  • Insight into network performance with regular reporting
  • A pricing structure that makes sense

What Our Customers Say

Brisbane Markets Ltd has been working with New Era Technology for in excess of 10 years. New Era provide a range of telecommunications and internet services, as well as delivering our hardware and software requirements as the Brisbane Markets site has developed over this period. New Era provide a high level of support and account management to our business, are extremely responsive to our needs, and are a key supporter of the Brisbane Markets and the businesses operating on our site. I highly recommend the services of New Era Technology for business looking for quality service.

Brisbane Markets Ltd

Wholesale

Trying to maintain a stable & protected IT environment in a fast growing company, in house, become impossible. New Era came highly recommended by our new GM who had used them in his previous workplace. 6+ years down the track and we still receive first class service from New Era Technology. Their response times are excellent, the support staff are professional and helpful, their project management of our recent new Server upgrade was smooth and they have consistently followed through on all of the schedules & tasks outlined in their support agreement.

Taylex

Manufacturer

Australian University Sport have engaged New Era in excess of 12 years to our manage our IT systems.  We are a diverse organisation with staff and offices based all over Australia.  New Era has worked closely with us to ensure our IT systems operate in a manner that creates efficiencies with our organisation.  As a not for profit company they are aware of the tight financial constraints that we operate under.

Australian University of Sport

Peak body

We have been using New Era for over 10 years and have been very happy with their service. We have utilised their team of experts for large infrastructure changes as well as day to day issues and maintenance. This includes assistance with strategic decision making, planning for major IT interruption and upgrades, and emergency / business critical response.

UHY Haines Norton

Accounting Firm

New Era are very efficient and reliable and we have found them to be the best IT company that we have ever used. We would totally recommend New Era Technology to anyone.

Property Solutions Group

Real Estate

New Era Technology Managed IT Services

Increase Operational Efficiency with New Era as your MSP

Remote Support

Improve the efficiency and performance of your network technology infrastructure with one of several available service level agreements. Our team is available as you need it for remote support.

Flexible Support

Support as you need it. New Era Technology will work with your existing IT team and available resources to offer specialist technical support for the times when your team needs some additional support.

On-Site Support

New Era’s on-site support service provides a cost-effective strategy that results in faster scalability for your business, without compromising your high standards of quality and reliability.

Security

Secure and manage a multitude of devices, reduce operational costs, and simplify the complexities associated with security solutions. New Era provides security solutions as a managed service, including firewalls, anti-virus, data encryption, back-up and disaster recovery.  

Statistics

Guidance and Advice

As part of our managed service agreements, we are your IT consultants. We give you the guidance you need including system reviews, issue or improvement identification, and strategic plan development to improve your technology infrastructure.

Value added technology support

Reporting

Our team provide regular reporting as part of the managed services agreement. Gain insights into your IT infrastructure so that you can make smarter decisions for your business operations.

Meet with an Expert

Our team of technology and IT experts will work with you to develop a strategy that turn your goals and objectives into reality.

Partner with New Era Technology

We deliver solutions that are established in collaboration and innovation to provide creative solutions using the best technologies for our customers.

  • Diverse portfolio of technology projects with intricate designs and system integration across varied industries
  • 120+ engineers and technicians certified by leading technology manufacturers and professional industry organisations, including Cisco,  Hewlett-Packard, Dell EMC, Microsoft and many others
  • Over 25 years of experience in the planning, design, and implementation of complex solutions
  • Access to our highly experienced support team and our 24/7 support helpdesk

Partners We Work With

Cisco
Microsoft Gold Partner
Fortinet
Veeam
Citrix
vmware
Trend Micro
Barracuda
Hewlett Packard
Dell EMC
Sophos