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How to plan and build multipurpose video collaboration spaces
Many organisations are investing to enhance their video-enabled spaces, aiming to provide adaptable environments that ca...
Checkmate : The Strategy Behind a Contact Center
I’m not a chess expert, but like most people, I am aware of the basic rules and I know that it’s a game of skill and...
A Wealth of Data to be Found in the Customer Contact Center
We are in an era where data is accessible everywhere, at any time. It is therefore possible to know the specific needs o...
5 Rules for a Perfect Use of Chat in a Customer Contact Center
Even though the telephone remains the preferred mode of communication in customer contact centers, chat continues to gai...
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