IT Support Services

Managed IT Support across Australia

We have local teams across QLD, NSW, VIC and SA. We support national and international customers with a combination of onsite and remote support. 
IT Support Services

Knowledgeable and reliable IT support services

New Era Technology provides support services to suit your needs.

Rely on New Era Technology’s remote, on-site and flexible support options so your business can operate as needed. Our support services can form part of our managed IT service and can be scaled to suit your requirements.  

Our expert support services can assist with hardware issues, cloud and security, user support desk and more.

We have experienced support teams operating out of various locations around Australia to provide remote or on-site support, including Brisbane, Sydney, Melbourne and Adelaide.

  • Desktop and device maintenance 
  • Data networking and connection issues
  • End user support and issue resolution 
  • 24/7 support available from our Australian-based team
  • Remote and on-site support options
  • A pricing structure that makes sense


Achieve Business Outcomes with New Era Managed Services.

Remote Support

Improve the efficiency and performance of your network technology infrastructure with one of several available service level agreements. 

Flexible Support

New Era Technology will work with your existing IT team and available resources to offer specialist technical support for the times when your team needs some additional support.

onsite IT support

On-Site Support

New Era’s on-site support service provides a cost-effective strategy that results in faster scalability for your business, without compromising your high standards of quality and reliability.

Explore IT Support Options

Our team of IT experts will work with you to develop an IT support option to suit your business.

Partner with New Era Technology

We deliver solutions that are established in collaboration and innovation to provide creative solutions using the best technologies for our customers.

  • Diverse portfolio of technology projects with intricate designs and system integration across varied industries
  • 120+ engineers and technicians certified by leading technology manufacturers and professional industry organisations, including Cisco,  Hewlett-Packard, Dell EMC, Microsoft and many others
  • Over 25 years of experience in the planning, design, and implementation of complex solutions
  • Access to our highly experienced support team