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IT Support Services

IT Support Services

Knowledgeable and reliable IT support services

New Era Technology provides support services to suit your needs.

Rely on New Era Technology’s remote, on-site and flexible support options so your business can operate as needed. Our support services form part of our managed IT service and can be scaled to suit your requirements.  

Our expert support services can assist with hardware issues, cloud and security, user helpdesk and more.

  • Desktop and device maintenance 
  • Data networking and connection issues
  • End user support and issue resolution 
  • 24/7 support available from our Australian-based team
  • Remote and on-site support options
  • A pricing structure that makes sense

Explore

Achieve Business Outcomes with New Era Managed Services.

Remote Support

Improve the efficiency and performance of your network technology infrastructure with one of several available service level agreements. Our team is available as you need it for remote support.

Flexible Support

Support as you need it. New Era Technology will work with your existing IT team and available resources to offer specialist technical support for the times when your team needs some additional support.

On-Site Support

New Era’s on-site support service provides a cost-effective strategy that results in faster scalability for your business, without compromising your high standards of quality and reliability.

Partner with New Era Technology

We deliver solutions that are established in collaboration and innovation to provide creative solutions using the best technologies for our customers.

  • Diverse portfolio of technology projects with intricate designs and system integration across varied industries
  • 120+ engineers and technicians certified by leading technology manufacturers and professional industry organisations, including Cisco,  Hewlett-Packard, Dell EMC, Microsoft and many others
  • Over 25 years of experience in the planning, design, and implementation of complex solutions
  • Access to our highly experienced support team and our 24/7 support helpdesk

Complementary Solutions

Meet with an Expert

Our team of experts will engage with you to develop a strategy that turns your goals and objectives into reality by crafting a solution that is right for your organisation.

Our Partners

Cisco
Microsoft Gold Partner
Fortinet
Veeam
Citrix
vmware
Trend Micro
Barracuda
Hewlett Packard
Dell EMC
Sophos