LJ Hooker Streamlines Multi-Site Business with New Era Technology

4 Minutes Read

Case Study 

LJ Hooker Lake Macquarie

Customer Size: 30+ 

Region: Australia 

Industry: Real Estate 

Customer Profile 

Having started from humble beginnings, LJ Hooker Warners Bay is now a multi-site real estate business with offices across the Eastern and Western side of Lake Macquarie. With over 30 staff across five offices, LJ Hooker specialises in Residential Sales including Waterfronts and Rural, Commercial, Property Management and Project Marketing.

LJ Hooker Warners Bay, Valentine, Toronto, Rathmines & Wangi Wangi has grown from one site to now five over the last ten years. They chose New Era Technology as their IT service provider to help them streamline their systems across multliple sites..


Being multi-site and working with multiple suppliers for their IT infrastructure, LJ Hooker decided it was time to review their IT services and consolidate and streamline their systems.

One of their main goals was to make their systems more efficient and reliable, as well as looking for cost-savings by consolidating suppliers.

LJ Hooker wanted to be able to operate as one office,
despite being in different locations. So the communication
and how businesses talked to each other needed to be


New Era Technology started work with LJ Hooker in 2017. At the time, LJ Hooker had a need for a dependable computing system supporting their large rent roll and CRM system.

New Era’s solution included a number of hosted servers dedicated to LJ Hooker and integrated with Office 365 for email and office applications.

This also included Cyber and Email protection to mitigate the business risk of data loss.

New Era also delivered SIP phone lines to LJ Hooker’s existing phone system which meant significant cost savings.
LJ Hooker upgraded to the New Era NBN for Business network, which improved the speed of their internet connection.

Our services for LJ Hooker included:
• Hosted Cloud Computing
• Cyber Management and Protection
• O365 Management and Backup of all email accounts and domains
• NBN, Voice Data and Internet access services
• Help Desk remote and onsite

Nothing is ever a problem for New Era. Whenever we ask, they are straight there to help us.

Paul Campbell

CEO, LJ Hooker Lake Macquarie


By introducing state-of-the-art technology and consolidating systems and suppliers, New Era was able to make LJ Hooker’s systems more efficient and reliable, streamlining their communication across their five offices and significantly reduce their IT cost.