Careers

The New Era Technology team is growing!

New Era Technology offers a growth oriented, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer focused teams are built on integrity, innovation, and commitment.

Benefits Include:

  • Paid Time Off and Paid Holidays
  • Health, Dental and Vision Insurance
  • Voluntary Benefits
  • 401k Plan
  • Training
We are currently seeking candidates for the following positions. To apply, please send your resume directly to careers@neweratech.com
Careers

  • Service Technician

    Primary Duties:

    • Work to achieve 100% customer satisfaction 100% of the time
    • Perform service calls, troubleshoot, and resolve problems with A/V systems
    • Perform preventative maintenance of contracted systems
    • Load and test control code
    • Load and tweak DSP files
    • QA systems after performing work
    • Train clients on use of A/V systems
    • Assist in systems installation when necessary
    • Crimp, solder, wire pull, label, terminate, and other technical tasks associated with A/V systems
    • Maintain a professional appearance and attitude
    • Resolve all customer service issues with management
    • Maintain all associated paperwork in a timely manner (timesheet, expenses, etc.)
    • Follow system drawings and wiring details
    • Submit markups when needed
    • Van inventory, maintenance and appearance
    • Full compliance with company’s policies and procedures
    • Other duties as deemed necessary by management

    Competency:

    • Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues
    • Understanding of how A/V systems function, and how to diagnose and resolve problems within those systems
    • An ability to use discretion and good judgment with regard to sensitive or confidential information
    • Proficient with computers, including audiovisual applications (ClearOne, AMX, Crestron, Polycom, etc.)
    • Must have a clean driving record
    • Ability to work flexible hours and limited travel

    Experience:

    • A minimum of three years of related Audio Visual experience and an InfoComm CTS designation or significant progress towards it

    Required Education:

    • High school diploma or equivalent

    Language Skills:

    • English

    Physical Demands:

    • Ability to drive a company van to client sites
    • Ability to stoop, kneel, bend at the waist, and reach on a daily basis
    • Ability to safely use ladders, scaffolding and lifts
    • Regularly use hands and fingers to handle, control or feel objects
    • Regularly see details of objects that are less than a few feet away
    • Regularly speak clearly so listeners can understand
    • Regularly understand the speech of another person
    • Frequently work on projects that require deadlines
    • Ability to lift and carry up to 40 pounds

    Expected Work Environment:

    • New Era Technology office, warehouse and client sites

    Expected Hours of Work:

    • Business hours are Monday through Friday 8:00 AM to 5:00 PM
    • Required work hours may vary depending on business needs
    • Possible overtime
    • Ability to work flexible hours is required

    Travel:

    • 90% travel required to client sites within two hours
    • 10% travel to client sites further away with possible overnight stays
  • Field Technician

    Summary:

    • Technicians are responsible for configuration, testing and QA of AV and multimedia systems

    Primary Duties:

    • Work to achieve 100% customer satisfaction 100% of the time
    • Troubleshoot and repair newly installed and existing custom audiovisual and multimedia systems
    • Troubleshoot and resolve control systems programming issues
    • Load and test control code
    • Load, write and tweak dsp files
    • Write MLC configurable systems, load and test QA systems after performing work
    • Train clients on use of A/V systems
    • Obtain CTS designation
    • Assist in systems installation when necessary
    • Crimp, solder, wire pull, label, terminate, and other technical tasks associated with A/V systems
    • Maintain a professional appearance and attitude
    • Resolve all customer service issues with management
    • Maintain all associated paperwork in a timely manner (timesheet, expenses, etc)
    • Follow system drawings and wiring details
    • Submit markups when needed
    • Adhere to New Era Technology Install Standards
    • Van inventory, maintenance and appearance
    • Full compliance with company’s policies and procedures
    • Other duties as deemed necessary by management

    Competency:

    • Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues
    • Understanding of how audiovisual systems function, and how to diagnose and resolve problems within those systems
    • An ability to use discretion and good judgment regard to sensitive or confidential information
    • Proficient with computers, including audiovisual applications (ClearOne, AMX, Extron, Crestron Polycom, etc.)
    • Must have a clean driving record
    • Ability to work flexible hours and limited travel

    Experience:

    • A minimum of three years of related audiovisual experience
    • InfoComm CTS designation or significant progress towards it

    Required Education:

    • High school diploma or equivalent

    Language Skills:

    • English

    Physical Demands:

    • Ability to drive a company van to client sites
    • Ability to stoop, kneel, bend at the waist, and reach on a daily basis
    • Ability to safely use ladders, scaffolding and lifts
    • Regularly use hands and fingers to handle, control or feel objects
    • Regularly see details of objects that are less than a few feet away
    • Regularly speak clearly so listeners can understand
    • Regularly understand the speech of another person
    • Frequently work on projects that require deadlines
    • Ability to lift and carry up to 40 pounds

    Expected Work Environment:

    • New Era Technology office and warehouse
    • Client sites

    Expected Hours of Work:

    • Business hours are Monday through Friday 8:00 AM to 5:00 PM
    • Required work hours may vary depending on business needs
    • Possible overtime
    • Ability to work flexible hours is required

    Travel:

    • 80% travel required within a 2 hour radius
    • Possible 20% overnight travel
  • Field Installer

    Summary:

    • The field installer will work with the production team to remove and install audiovisual equipment for clients.

    Primary Duties:

    • Custom audiovisual installations
    • Wire pulling and termination
    • Equipment installation and removal when necessary
    • Install display (projector/flat panel), screen and check for simple functionality
    • Labeling all wire and equipment
    • Use hand and power tools
    • Site cleanup
    • Safe use of ladders, scaffolding and lifts
    • Lift heavy and bulky equipment
    • Use CAD drawings and blueprints
    • Giving excellent customer service and having a professional attitude

    General Duties:

    • Timely submission of all required paperwork
    • An ability to use discretion and good judgment with regard to sensitive or confidential information
    • Full compliance with company’s policies and procedures
    • Work to achieve 100% customer satisfaction 100% of the time
    • Other duties as deemed necessary by management

    Competency:

    • Strong client and service focused mindset
    • Ability to maintain a professional attitude
    • High degree of accuracy, attention to detail and confidentiality
    • Effective verbal, listening and written communication skills
    • Effective organizational, stress and time management skills
    • Demonstrates a sense of urgency and ability to meet deadlines
    • Ability to work independently and/or as a team member
    • Must have a clean driving record

    Experience:

    • No experience necessary

    Required Education:

    • High school diploma or equivalent

    Language Skills:

    • English

    Physical Demands:

    • Regularly move from sitting to standing positions effortlessly
    • Regularly use hands and fingers to handle, control or feel objects
    • Regularly see details of objects that are less than a few feet away
    • Regularly understand the speech of another person
    • Frequently work on projects that require deadlines
    • Lift and carry up to 50 pounds

    Expected Work Environment:

    • New Era Technology office and client sites

    Expected Hours of Work:

    • Business hours are Monday through Friday 8:00 AM to 5:00 PM
    • Required work hours may vary depending on business needs
    • Possible overtime
    • Ability to work flexible hours is required

    Travel:

    • 80% travel required within a 2 hour radius
    • Possible 20% overnight travel

Equal Opportunity Employer

New Era Technology is committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, age, handicap, gender, sex, sexual orientation, national origin or ancestry, veteran or disability status, or any other protected characteristic.

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