Careers

The New Era Technology team is growing!

New Era Technology offers a growth-oriented, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on integrity, innovation, and commitment.

Benefits Include:

  • Paid Time Off and Paid Holidays
  • Health, Dental and Vision Insurance
  • Voluntary Benefits
  • 401k Plan
  • Training
We are currently seeking candidates for the following positions. To apply, please send your resume directly to careers@neweratech.com
Careers

  • Service Technician - West Chester, PA

    Responsibilities:

    • Work to achieve 100% customer satisfaction 100% of the time
    • Perform service calls, troubleshoot, and resolve problems with A/V systems
    • Perform preventative maintenance of contracted systems
    • Load and test control code
    • Load and tweak DSP files
    • QA systems after performing work
    • Train clients on use of A/V systems
    • Assist in systems installation when necessary
    • Crimp, solder, wire pull, label, terminate, and other technical tasks associated with A/V systems
    • Maintain a professional appearance and attitude
    • Resolve all customer service issues with management
    • Maintain all associated paperwork in a timely manner (timesheet, expenses, etc.)
    • Follow system drawings and wiring details
    • Submit markups when needed
    • Van inventory, maintenance and appearance
    • Full compliance with company’s policies and procedures
    • Other duties as deemed necessary by management

    Requirements:

    • Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues
    • Understanding of how A/V systems function, and how to diagnose and resolve problems within those systems
    • An ability to use discretion and good judgment with regard to sensitive or confidential information
    • Proficient with computers, including audiovisual applications (ClearOne, AMX, Crestron, Polycom, etc.)
    • Must have a clean driving record
    • Ability to work flexible hours and limited travel
    • A minimum of three years of related Audio Visual experience and an InfoComm CTS designation or significant progress towards it
    • High school diploma or equivalent

    Travel:

    • 90% travel required to client sites within two hours
    • 10% travel to client sites further away with possible overnight stays
  • Senior Security Engineer - Boston, MA

    Responsibilities:

    • Security systems requirements gathering;
    • Security system design and estimating support;
    • Security systems applications engineering and configuration;
    • Develop scopes of work and bills of materials for security systems projects;
    • Work with New Era project managers to coordinate activities of other New Era internal resources (Field Services Technicians, Materials Procurement);
    • Provide subject matter expertise in security systems applications engineering;
    • Provide customer support before, during, and after the project;
    • Decipher plan drawings and bid packages;
    • Provide on-call support when required;
    • Working with the lead Field Services Technician and PMs to address open punch-list issues;
    • Attend regular meetings with Customers;
    • Provide ongoing updates to New Era Project Manager on the progress of technical issues
    • Meet regularly with project managers providing updates on currently assigned projects;
    • Contribute to the process improvement vision team
    • Regular collaboration with company leadership, field technicians, project managers, vendors, and most importantly; direct interaction with customers and other external project stakeholders
    • Support our security team and its customers through exemplary customer service and thoughtful implementation.

    Requirements:

    • Superior written and verbal communications skills;
    • The ability to work under pressure, multi-task, prioritize and effectively manage one’s time;
    • Commitment to maintaining pace with evolving technologies and products;
    • Industry-based product certifications (or willingness to achieve such certifications) required;
    • Ability to quickly learn new systems
    • Experience with Avigilon, Genetec, Exacq, Lenel, S2, Software House and other enterprise-grade security solutions is desirable
    • Ability to pass a comprehensive background screening process.
    • Preferred, but not required: BS/BA degree in engineering or technology with 3+ years experience (or 7+ years of direct experience) working as a security systems integrator or engineer;
    • Preferred, but not required: experience working in state and local government space

Equal Opportunity Employer

New Era Technology is committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, age, handicap, gender, sex, sexual orientation, national origin or ancestry, veteran or disability status, or any other protected characteristic.

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