Join Our Global Partner Network
New Era Technology has a vast global partner network filled with qualified technicians. This immense network enables New Era to handle multiple sites, simultaneously, over a global geographic area of more than 100 countries and quickly scale field resources to meet our customers’ needs. Trained and certified on a variety of platforms, these service partners are on call 24 hours a day, seven days a week and are flexible as to what type of equipment is necessary to install and service.
New Era has the highest quality standard in the industry. We maintain this standard by consistently monitoring our partners. We carefully screen and qualify all service partner technicians and maintain insurance certificates, W-9 certificates and non-compete agreements. The New Era Vendor Management team also continually monitors the following criteria for our service partners:
- Overall performance
- On-time arrival and completion
- Professionalism and appearance
- Quality of deliverables and technical competence
- Invoicing accuracy and timeliness
New Era Technology continuously conducts audits to validate that technicians’ performances are always meeting these requirements as well as the customers’ needs. New Era’s close relationship with its partners helps ensure reliable, high-quality work every time.