Reinvent Your Call Center With New Era’s BPO Cloud+

Business Processing Outsourcing (BPO) For Call Centers

New Era Technology’s BPO Cloud+ service is for call centers looking to increase customer satisfaction and hit your business targets.

Cloud+ adapts to your call center needs with our expertise in healthcare compliance, finance governance, and so much more. Our BPO allows us to reinvent your Call Center. 

The New Era’s BPO Solution Portfolio

Looking for a better way to manage your contact center? New Era has created a robust, flexible
Business Processing Outsource for your contact center.

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Bilingual Agents

Our BPO staff is fluent in French and English.

24/7 Dedicated Team

Experienced BPO team structured to support your needs without you having to hire resources.

Customized Programs

Take advantage of our Call or Workforce Management programs adapted to your needs.

Statistics & KPI’s

We create reports and KPI’s for your business.
project management

Process Optimization

Creating a Call Center program is never a set-it-and-forget-it. We are constantly adjusting to improve efficiency and results.

project management

Contact Center Technology

We provide the Contact Center platform.

New Era’s Contact Center BPO Process

New Era’s BPO team starts with a documented workforce planning process. Together we review your strategic plan, analyze your current workforce, identify future workforce requirements, provide gap analysis, create an action plan, and ultimately execute and evaluate.

The New Era BPO Difference

Cloud+ is unique from other BPO providers. We put together a dedicated team including:

  • Executive Director
  • Senior Advisor
  • Senior Manager
  • Team Leader
  • Training/Education Resource
  • Administrative Technician

Why Work with us for BPO Contact Center Needs?

96,000 Positive Cases Attributed

86,169 Call Attempts Made

37,000 Positive Cases Reached

36,000 Letters of Isolation Instructions


New Era’s BPO agents specialize in many industries and understand compliance complexities.

Health care

Turn-Key Contact Center Service

Do you want to offer the best service to your customers and reach your targets? Take advantage of a Business Processing Outsource solution ready to adjust to your current needs and future roadmap.

 Talk to the New Era Team!