MassVoice CloudBlu

Tailored exclusively to Massachusetts State and Local government clients.

Mass Voice CloduBlu

MassVoice CloudBlu is a complete end-to-end managed service for your entire unified collaboration environment. By empowering organizations to support their users from any location and device, we help drive productivity and achieve better business outcomes, ensuring users get the very best collaboration experience enabling them to operate effectively regardless of whether they sit on-site or remote.

New Era’s MassVoice CloudBlu is a single offering to unify and standardize collaboration within the Commonwealth, yet flexible enough to meet the specific needs of individual Agencies. 

Cloud features are delivered, managed, serviced, and operated in a single framework complete with bundled inbound/outbound calling wrapped in a full suite of services and onsite support.

While the offering is standardized and consistent, Agencies may choose their preferred experience, subscription level, and end-user device.

MassVoice Features

MassVoice has been reimagined through CloudBlu to be simpler, smarter, and more flexible. Voice, video, messaging, and content-sharing features are delivered via New Era’s all-in-the-cloud solution. Combining today’s leading collaboration tools (Microsoft Teams, Webex Calling, Avaya Aura) MassVoice CloudBlu delivers enhanced services to any device in any location.

Bundled no-charge features:

  • MassVoice comprehensive calling feature bundle
  • Complete suite of onsite and remote services – anywhere in the Commonwealth
  • Local and long distance calling within the continental United States
  • E911 features including full compliance with RAY BAUM Act and Kari’s Law
  • Self-Service administration via secure portal

Built on the industry’s leading call-control platforms, MassVoice delivers old school resiliency with cutting edge features.

Expanded Capabilities for Your Employees & Constituents


Video Collaboration

New Era offers video solutions from personal video endpoints to huddle rooms to large venue integrated conferencing facilities. Our meeting room services let users connect securely from any device and location, offering quick and easy access to video meetings, while enabling organizations to enjoy the full benefits of their video communication technology.



New Era offers an extensive portfolio of communication, collaboration and contact center solutions designed to provide equal access to communications for people with disabilities. These solutions enable an agency or organization to offer a wider range of jobs to people who have disabilities, as well as to serve the needs of a wider range of customers and constituents.


Smartphone Client

Mobility Client is included in the MassVoice CloudBlu Standard and Enhanced subscriptions.  The Mobility Client is a software application that enables iOS/Android mobile devices to register as SIP endpoint for mobile VoIP Services over wireless data connections including Wi-Fi or 3G/4G/5G cellular data network. Mobility provides a secure method to bridge calls from an End User’s desk phone to any mobile device and offers the ability to switch seamlessly between mobile and desk phones as often as necessary during a single call. This service is included with all MassVoice CloudBlu subscriptions at no additional charge.

vulnerability assessment

Next Gen 911

New Era’s MassVoice CloudBlu solution is compliant with Next Generation 911, RAY BAUM Act, Kari’s Law, and all Mass General Law requirements for 911 call handling.  New Era MassVoice CloudBlu includes Everbridge E911, powered by RedSky. This solution has been the leading E911 solution for over twenty years. RedSky finds users or employees, routes the 9-1-1 call to the correct PSAP and notifies security personnel for every emergency call, no matter if the call happens on or off the Commonwealth’s physical campus. Everbridge provides the most dynamic cloud-based E911 solutions to protect today’s mobile workforce, while ensuring compliance with U.S. Federal Regulations. This service is included with all MassVoice CloudBlu subscriptions at no additional charge.

Calling Data Records (CDR)

MassVoice CloudBlu CDR fully integrates with our Avaya, Cisco, and Microsoft experiences to provide enhanced dashboards and flexible reporting capabilities. It is an easy-to-use cloud-based reporting portal designed with the agencies in mind. This service is included with all MassVoice CloudBlu subscriptions at no additional charge.

MassVoice History

The initial MassVoice service was architected by the Executive Office of Technology Services and Security (EOTSS) in the early 2000s – specifically for Commonwealth government entities. Since 2015, New Era has been the trusted partner and vendor of choice for the Commonwealth’s MassVoice Solution. Our partnership has delivered Commonwealth Customers an improved user experience, new and ever-expanding features, and increased service availability – all while reducing subscription costs. 

New Era’s enhanced MassVoice CloudBlu Solution builds on prior success to continue supporting all existing infrastructure while adding additional features – including Avaya, Cisco Webex, Microsoft Teams and clients, enhanced 911, and no-charge inbound/outbound calling – all delivered through a pure cloud framework.

The offering is a fully inclusive managed service providing the highest levels of remote and onsite service.

MassVoice CloudBlu continues the tradition of being tailored exclusively to Massachusetts state and local government customers.

Government Solutions Expertise

MassVoice CloudBlu is a true cloud offering delivered and managed by New Era, and backed by the industry’s most innovative manufacturers. New Era’s enhanced MassVoice solution is rooted in collaboration and innovation, coupling the best technologies with the true and tried services team known across the Commonwealth.

Our Government-tailored communication solutions are supported by our specialized Network Operation Centers situated in multiple locations in the US (including Quincy, MA) and in major regions of the world. Additionally, we have knowledgeable project teams with experienced Project Managers and Engineers to support Technology Transformations and Cloud Migrations across a broad range of solutions.

New Era makes it easy to migrate to the cloud. Our premier offering, combined with specific our know-how, will provide the Commonwealth a smooth transition to the benefits of a pure-cloud environment.

Government Solutions Expertise

Benefits of MassVoice CloudBlu from New Era Technology

New Era’s MassVoice CloudBlu solution is feature rich, built for the Commonwealth, and built to scale.


Explore Adjacent Technologies

New Era delivers support for your MassVoice environment and beyond.


Network Infrastructure

Your organization’s network architecture can be difficult and complex to manage. New Era offers various solutions to support your technical needs that will optimize your network’s performance and security, improve business operations, and in return, reduce total cost of ownership. Our team of industry certified engineers design, implement and support all your networking needs.


Data Center

Data center services relieve the pressure of creating and maintaining a strong network infrastructure. New Era can help reduce costs and improve productivity, resulting in high availability, reliable data storage so work is not interrupted, power management for lower costs and increased efficiency, and unified computing systems and management for efficient performance.



Experience faster network performance and connect more devices simultaneously using New Era’s comprehensive Wi-Fi solution for both premise and cloud. The new standard of wireless bridges the performance gap towards ten-gigabit speeds optimizing secure onboarding for corporate devices, BYOD, and the guest user experience.


Structured Cabling & Fiber Optics

Cable infrastructure is the foundation of a modern information system—designed to ensure the network can handle the current volume requirements and is flexible enough to accommodate future needs. As voice, video, and data have converged, there is little tolerance for faulty data cabling. The cabling experts at New Era are trained to install your cable infrastructure the right way, the first time.


Smart Buildings

Smart buildings have realized the convergence of OT devices and systems to IT networks. New Era’s Smart Building solutions address the unique connectivity requirements of the OT and IoT devices, as well as the cybersecurity considerations of building a multi-vendor, multi-surface solution. Smart Building automation and control systems can consist of BMS systems, lighting, shade control, HVAC, and physical security, among others. Our deep expertise in these technologies ensure comprehensive support of your Smart Building’s converged infrastructure needs.


Security & Access

Effectively manage content, network access, and security controls, and enable fast response to unexpected system demands. Increase productivity by giving employees access to the tools they need and want without compromising personal and organizational security. Add a layer of security with network security systems, from anti-virus software to monitoring systems that follow the traffic of your entire network.

Our Partners

Microsoft Solutions Partner
Cisco Partner Gold Certified

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