Webex Contact Center

An innovative contact center solution in the cloud

With Webex Cloud Center you can drive better engagement between your customers and your business. With data-driven artificial intelligence capabilities you help your agents deliver personalized customer experiences and drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution. The integrated collaboration tools lets your agents work together to improve customer experience and enhance every interaction.

Features

Routing & queuing

With Webex Cloud Center you can distribute calls across agents in multiple and/or remote sites based on skills, capacity, load balance and agent availability.

Distribute queues

With Webex Cloud Center you can distribute all queues, including overflow queues based on skill set, group cascading and more.

Dashboards & analyses

With Webex Cloud Center you get real-time operations dashboards that will help you maximize performance and productivity by cross-analyzing customer and agent activity with business results.

Personal customer service

With Webex Cloud Center you get unified voice, email, and chat communications, and an interaction history overview to understand the context better and improve personal customer service.

Record calls

With Webex Cloud Center you can record calls, create recording schedules, and search