ManageBlu: Managed User Support (MUS)

As part of New Era Technology’s ManageBlu services, Managed User Support (MUS) Basic Support Desk is intended to help remove the burden of tedious triage with an End User. Our Basic Support Desk (BSD) team will take inbound calls, document the issue, and follow standard procedures for up to 15 minutes to resolve the issue. MUS-BSD includes 24x7x365 Level 1 remote IT support for all users in the organization. Following the 15 minutes, our team will escalate unresolved end-user-reported issues to the appropriate teams.