Managed Services for Desktop Management
Managing your technical infrastructure can be challenging, especially with a lean IT staffing model. Lack of efficient and agile infrastructure management can disrupt business operations, productivity, and brand value. New Era Technology offers managed services and end-user solutions that perfectly align with your requirements.
You gain from flexible packages, 24/7 support, a dedicated resource team, and diverse service models that ensure mobility, accessibility, and security.
Our Managed Services and end-user solutions cater to the requirements below.
Service Desk Management
Service Desk Management
Our Comprehensive Service Desk offering includes:
- Desktop OS, Office Application, Client VPN & Network Support.
- Virus, Malware, and Spyware detection and remediation.
- Comprehensive risk identification and mitigation strategy.
- Desktop Patch and Security upgrade, Active Directory, and MS Exchange account maintenance.
- Manage user profiles for remote desktop services.
- Managed IT services for remote desktop connections.
Salient Feature of our Service Desk Management:
- A Shared Service Model
- Automation and optimization
- ITIL-based processes
- Customized implementation of tools
Key Service Desk Capabilities Include:
- 24/7/365 Multilingual support to ensure anytime availability
- L1 Support of custom, commercial, and Off-the-shelf applications
- Enterprise-wide computing environment update (Windows, UNIX, SQL DBA)
- Monitoring and management of IT infrastructure
- 24/7/365 Security incident management through ongoing monitoring of activities and events
- Increased accessibility through a single point of contact for communication and information sharing
Our desktop management offering includes deploying a centralized Service Desk for 24×7 support driven by adherence to pre-defined SLAs. We implement Call/Request analysis and initial troubleshooting for faster resolution of end-user computing activities as outlined below.
- Basic OS &Hardware Troubleshooting
- Basic Network / Internet Troubleshooting
- Anti-Virus Updates / Troubleshooting
- Updates to AD Security Groups
- Support Hardware Procurement
- OS Upgrade Support
- Asset Management
Our Desktop Management Solutions enable you to:
- Improve the productivity of your employees
- Ensure that your infrastructure meets your evolving needs
- Take advantage of the latest technologies and new models of service delivery
- Meet the dynamic requirements of your employees for a productive workplace
Key Benefits of our Service Desk and Desktop Management Services
Manage the entire set of communication & workspace devices and user services
Enhance SMAC Capabilities
Effectively shift to the next generation of SMAC (Social, Mobile, Analytics and Cloud) enabled workspace.
Track and Maintain
Implement a visible, controlled, measurable, and efficient business environment
Create a customized, collaborative, secure, and agile environment for users.
Automate services to enhance end-user experience, consistent performance, and application delivery
Optimize ROI and get faster time to market with efficient business operations.
Why Choose New Era Technology
New Era Technology, a Microsoft and SAP Solution Partner has vast experience in providing custom software solutions and managed service offerings across the Middle East, covering UAE, Oman, Qatar, Bahrain, Saudi Arabia, and Qatar. Our deep domain expertise and years of experience across diverse industry verticals and business requirements make us a perfect technology partner for your Managed service requirements. Contact us for more information, and we will be glad to help.